Saturday, August 15, 2009

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20005   Issue : 2  
  Detected Date: 15/08/2009   Detected Time: 22:35  
  Start Date: 15/08/2009   Start Time: 22:34  
  Anticipated Clear Date: 16/08/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01262
 
     

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System Time Stamp: 15/08/2009 23:15

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20005   Issue : 2  
  Detected Date: 15/08/2009   Detected Time: 22:35  
  Start Date: 15/08/2009   Start Time: 22:34  
  Anticipated Clear Date: 16/08/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01262
 
     

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System Time Stamp: 15/08/2009 23:15

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 4  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 16/08/2009   Anticipated Clear Time: 00:00  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 23:04

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 4  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 16/08/2009   Anticipated Clear Time: 00:00  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 23:04

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue 1 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20005   Issue : 1  
  Detected Date: 15/08/2009   Detected Time: 22:35  
  Start Date: 15/08/2009   Start Time: 22:34  
  Anticipated Clear Date: 16/08/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01262
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 22:43

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20005   Issue : 1  
  Detected Date: 15/08/2009   Detected Time: 22:35  
  Start Date: 15/08/2009   Start Time: 22:34  
  Anticipated Clear Date: 16/08/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01262
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 22:43

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 3  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 23:04  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users in Kendal, Barrow-In-Furness, Windermere, Garstang and Milnthorpe will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 22:06

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 3  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 23:04  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users in Kendal, Barrow-In-Furness, Windermere, Garstang and Milnthorpe will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/08/2009 22:06

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 2  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 22:59  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 21:31

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 2  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 22:59  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/08/2009 21:31

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 1  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 22:59  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 21:18

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 1  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 22:59  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2009 21:18

Friday, August 14, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108262 Standard - (MID 11381876) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
14/08/2009 14:27
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108262

Planned duration details:

Planned start: 01/09/2009 04:45

Planned finish: 01/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108237 Standard - (MID 11380864) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
14/08/2009 10:36
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108237

Planned duration details:

Planned start: 01/09/2009 04:45

Planned finish: 01/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108234 Standard - (MID 11380489) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
14/08/2009 10:33
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108234

Planned duration details:

Planned start: 01/09/2009 04:45

Planned finish: 01/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108233 Standard - (MID 11380384) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
14/08/2009 10:30
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108233

Planned duration details:

Planned start: 01/09/2009 04:45

Planned finish: 01/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.