Saturday, April 11, 2009

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9069   Issue : FINAL  
  Detected Date: 11/04/2009   Detected Time: 06:42  
  Start Date: 11/04/2009   Start Time: 06:37  
  Actual Clear Date: 11/04/2009   Actual Clear Time: 09:10  
     
  Incident Headline: : PADDINGTON MUX 2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change

This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02032380207224020725802072620207402
0207706020772302077240207262
 
     

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System Time Stamp: 11/04/2009 13:11

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9069   Issue : 4  
  Detected Date: 11/04/2009   Detected Time: 06:42  
  Start Date: 11/04/2009   Start Time: 06:37  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 12:10  
     
  Incident Headline: : PADDINGTON MUX 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Service has been restored as of 09:10, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032380207224020725802072620207402
0207706020772302077240207262
 
     

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System Time Stamp: 11/04/2009 09:46

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9069   Issue : 3  
  Detected Date: 11/04/2009   Detected Time: 06:42  
  Start Date: 11/04/2009   Start Time: 06:37  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 10:25  
     
  Incident Headline: : PADDINGTON MUX 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032380207224020725802072620207402
0207706020772302077240207262
 
     

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System Time Stamp: 11/04/2009 09:27

Broadband Incident Report : : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE : Reference 9064 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9064   Issue : FINAL  
  Detected Date: 11/04/2009   Detected Time: 04:44  
  Start Date: 11/04/2009   Start Time: 04:40  
  Actual Clear Date: 11/04/2009   Actual Clear Time: 06:20  
     
  Incident Headline: : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01883
 
     

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System Time Stamp: 11/04/2009 09:25

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9069   Issue : 2  
  Detected Date: 11/04/2009   Detected Time: 06:42  
  Start Date: 11/04/2009   Start Time: 06:37  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 08:37  
     
  Incident Headline: : PADDINGTON MUX 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032380207224020725802072620207402
0207706020772302077240207262
 
     

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System Time Stamp: 11/04/2009 07:19

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9069   Issue : 1  
  Detected Date: 11/04/2009   Detected Time: 06:42  
  Start Date: 11/04/2009   Start Time: 06:37  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 08:37  
     
  Incident Headline: : PADDINGTON MUX 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032380207224020725802072620207402
0207706020772302077240207262
 
     

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System Time Stamp: 11/04/2009 07:03

Broadband Incident Report : : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE : Reference 9064 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9064   Issue : 4  
  Detected Date: 11/04/2009   Detected Time: 04:44  
  Start Date: 11/04/2009   Start Time: 04:40  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 09:20  
     
  Incident Headline: : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 06.20, we are now monitoring for a stability period of 3 hours.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01883
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/04/2009 06:34

Broadband Incident Report : : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE : Reference 9064 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9064   Issue : 3  
  Detected Date: 11/04/2009   Detected Time: 04:44  
  Start Date: 11/04/2009   Start Time: 04:40  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 07:16  
     
  Incident Headline: : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
-----------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01883
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 11/04/2009 06:18

Broadband Incident Report : : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE : Reference 9064 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9064   Issue : 2  
  Detected Date: 11/04/2009   Detected Time: 04:44  
  Start Date: 11/04/2009   Start Time: 04:40  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 06:40  
     
  Incident Headline: : CATERHAM MUX 101 & WOLDINGHAM 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01883
 
     

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System Time Stamp: 11/04/2009 05:24

Broadband Incident Report : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 9060 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9060   Issue : FINAL  
  Detected Date: 11/04/2009   Detected Time: 00:08  
  Start Date: 10/04/2009   Start Time: 19:08  
  Actual Clear Date: 11/04/2009   Actual Clear Time: 01:45  
     
  Incident Headline: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01483
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/04/2009 04:56

Broadband Incident Report : : CATERHAM MUX 101 : LOSS OF SERVICE : Reference 9064 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9064   Issue : 1  
  Detected Date: 11/04/2009   Detected Time: 04:44  
  Start Date: 11/04/2009   Start Time: 04:40  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 06:40  
     
  Incident Headline: : CATERHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01883
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/04/2009 04:54

Broadband Incident Report : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 9060 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9060   Issue : 2  
  Detected Date: 11/04/2009   Detected Time: 00:08  
  Start Date: 10/04/2009   Start Time: 19:08  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 03:08  
     
  Incident Headline: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 01:45, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01483
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 11/04/2009 02:10

Broadband Incident Report : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 9060 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9060   Issue : 1  
  Detected Date: 11/04/2009   Detected Time: 00:08  
  Start Date: 10/04/2009   Start Time: 19:08  
  Anticipated Clear Date: 11/04/2009   Anticipated Clear Time: 03:08  
     
  Incident Headline: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 11/04/2009 00:59

Broadband Incident Report : : BALMORAL MUX 102 : LOSS OF SERVICE : Reference 9038 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9038   Issue : FINAL  
  Detected Date: 10/04/2009   Detected Time: 13:32  
  Start Date: 10/04/2009   Start Time: 13:32  
  Actual Clear Date: 10/04/2009   Actual Clear Time: 20:45  
     
  Incident Headline: : BALMORAL MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by
Card and HUB Change

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02890200289022028902802890290289030
02890430289050028905802890590289060
02890610289062028908002890870289092
0289094028909602890800289087
 
     

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System Time Stamp: 11/04/2009 00:06