Friday, August 2, 2013

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 32889 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32889   Issue : FINAL  
  Detected Date: 02/08/2013   Detected Time: 14:54  
  Start Date: 02/08/2013   Start Time: 14:54  
  Actual Clear Date: 02/08/2013   Actual Clear Time: 22:59  
     
  Incident Headline: : ABERDOUR MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 202 Broadband end users. Customer service restored @ 22:59 following fibres being cleaned and reseated at Aberdour. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01383
 
  Duration: 0 days 08 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 32889 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32889   Issue : 3  
  Detected Date: 02/08/2013   Detected Time: 14:54  
  Start Date: 02/08/2013   Start Time: 14:54  
  Anticipated Clear Date: 02/08/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 02/08/2013   Next Update Time: 23:00  
     
  Incident Headline: : ABERDOUR MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has proved fault off the transmission system, engineer is en route to Aberdour to carry out further investigations. No root cause or estimated time of repair known at present.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 32889 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32889   Issue : 2  
  Detected Date: 02/08/2013   Detected Time: 14:54  
  Start Date: 02/08/2013   Start Time: 14:54  
  Anticipated Clear Date: 02/08/2013   Anticipated Clear Time: 18:53  
  Next Update Date: 02/08/2013   Next Update Time: 17:30  
     
  Incident Headline: : ABERDOUR MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to Dundee to investigate the transmission equipment, no ETA, root cause or estimated time of repair known at present. Next update will be at 17.30.
 
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 32889 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32889   Issue : 1  
  Detected Date: 02/08/2013   Detected Time: 14:54  
  Start Date: 02/08/2013   Start Time: 14:54  
  Anticipated Clear Date: 02/08/2013   Anticipated Clear Time: 18:53  
  Next Update Date: 02/08/2013   Next Update Time: 16:15  
     
  Incident Headline: : ABERDOUR MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at xx.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 1, 2013

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 32624 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32624   Issue : FINAL  
  Detected Date: 01/08/2013   Detected Time: 07:53  
  Start Date: 01/08/2013   Start Time: 07:49  
  Actual Clear Date: 01/08/2013   Actual Clear Time: 09:22  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:22 after a hardware change at Ilford. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601233012550127901304
0132301328013710137601379
0139401485014930158001603
0162101622016340169201702
0170801728017870179501825
018420195301986019920203185
02032120203538020823902083190208320
02084700208472020850302085180208548
02085520208664020866502086830208684
0208689LLLN0LLLS0LLWE0LLWR0
 
  Duration: 0 days 01 hours 33 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 32624 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32624   Issue : 2  
  Detected Date: 01/08/2013   Detected Time: 07:53  
  Start Date: 01/08/2013   Start Time: 07:49  
  Anticipated Clear Date: 01/08/2013   Anticipated Clear Time: 11:45  
  Next Update Date: 01/08/2013   Next Update Time: 10:00  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has arrived onsite and is preparing to begin investigations with the support of the operational team. Root cause suspected to be a card failure. A spare has been located onsite should one be required. Estimated time of restoration not yet known.  
  Dialling Codes Affected:
0120601233012550127901304
0132301328013710137601379
0139401485014930158001603
0162101622016340169201702
0170801728017870179501825
018420195301986019920203185
02032120203538020823902083190208320
02084700208472020850302085180208548
02085520208664020866502086830208684
0208689LLLN0LLLS0LLWE0LLWR0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 32624 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32624   Issue : 1  
  Detected Date: 01/08/2013   Detected Time: 07:53  
  Start Date: 01/08/2013   Start Time: 07:49  
  Anticipated Clear Date: 01/08/2013   Anticipated Clear Time: 09:57  
  Next Update Date: 01/08/2013   Next Update Time: 09:00  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause suspected to be a card failure. Operational team are attempting to restore with a remote reset and tasking an engineer to site. Next update will be at 09:00.
 
  Dialling Codes Affected:
0120601233012550127901304
0132301328013710137601379
0139401485014930158001603
0162101622016340169201702
0170801728017870179501825
018420195301986019920203185
02032120203538020823902083190208320
02084700208472020850302085180208548
02085520208664020866502086830208684
0208689LLLN0LLLS0LLWE0LLWR0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, July 30, 2013

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32433   Issue : FINAL  
  Detected Date: 30/07/2013   Detected Time: 15:47  
  Start Date: 30/07/2013   Start Time: 15:45  
  Actual Clear Date: 30/07/2013   Actual Clear Time: 18:56  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18.56 when system was rerouted.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01453
 
  Duration: 0 days 03 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32433   Issue : 5  
  Detected Date: 30/07/2013   Detected Time: 15:47  
  Start Date: 30/07/2013   Start Time: 15:45  
  Anticipated Clear Date: 31/07/2013   Anticipated Clear Time: 00:00  
  Next Update Date: 31/07/2013   Next Update Time: 00:00  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer has visited damage location and it is too dangerous to consider repair this evening. He has located a spare fibre and will attempt to repair using this. Expected time of repair unknown at present. Next update will be at 00.00.
 
  Dialling Codes Affected:
01453
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32433   Issue : 4  
  Detected Date: 30/07/2013   Detected Time: 15:47  
  Start Date: 30/07/2013   Start Time: 15:45  
  Anticipated Clear Date: 30/07/2013   Anticipated Clear Time: 21:45  
  Next Update Date: 30/07/2013   Next Update Time: 21:45  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to a fibre fault. Precision Test Officer has located damage site and has a team of jointers to commence the cable restoration. Expected time of repair known at present. Next update will be at 21.45.
 
  Dialling Codes Affected:
01453
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32433   Issue : 3  
  Detected Date: 30/07/2013   Detected Time: 15:47  
  Start Date: 30/07/2013   Start Time: 15:45  
  Anticipated Clear Date: 30/07/2013   Anticipated Clear Time: 19:53  
  Next Update Date: 30/07/2013   Next Update Time: 19:45  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site at Stroud investigating the transmission system, task for Cirencester escalated to the Work Control for urgent allocation. Precision Test Officer has been arranged and the ETA is 18.30. Next update will be at 19.45 or sooner if significant progress made.
 
  Dialling Codes Affected:
01453
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32433   Issue : 2  
  Detected Date: 30/07/2013   Detected Time: 15:47  
  Start Date: 30/07/2013   Start Time: 15:45  
  Anticipated Clear Date: 30/07/2013   Anticipated Clear Time: 19:53  
  Next Update Date: 30/07/2013   Next Update Time: 18:05  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is being caused by transmission which is being run under a different incident. An engineer is being tasked to site, a spare card has been ordered and a Precision Test Officer has been requested, no ETAs, root cause or estimated time of repair known at present. Next update will be at 18.05.
 
  Dialling Codes Affected:
01453
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.