Friday, June 30, 2017

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 35736 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35736   Issue : FINAL  
  Detected Date: 30/06/2017   Detected Time: 09:00  
  Start Date: 30/06/2017   Start Time: 08:50  
  Actual Clear Date: 30/06/2017   Actual Clear Time: 08:50  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Cancelled all recovered due to local power outage reference CK9882 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01256
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 35736 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35736   Issue : FINAL  
  Detected Date: 30/06/2017   Detected Time: 09:00  
  Start Date: 30/06/2017   Start Time: 08:50  
  Actual Clear Date: 30/06/2017   Actual Clear Time: 08:50  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Cancelled all recovered due to local power outage reference CK9882 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01256
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 35736 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35736   Issue : 1  
  Detected Date: 30/06/2017   Detected Time: 09:00  
  Start Date: 30/06/2017   Start Time: 08:50  
  Anticipated Clear Date: 30/06/2017   Anticipated Clear Time: 13:00  
  Next Update Date: 30/06/2017   Next Update Time: 10:00  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01256
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, June 28, 2017

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35062   Issue : FINAL  
  Detected Date: 27/06/2017   Detected Time: 20:53  
  Start Date: 27/06/2017   Start Time: 20:53  
  Actual Clear Date: 28/06/2017   Actual Clear Time: 03:34  
     
  Incident Headline: : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:34 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01398 01436 01496 01499 01546
01583 01586 01866 01880 01887
 
  Duration: 0 days 06 hours 41 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35062   Issue : FINAL  
  Detected Date: 27/06/2017   Detected Time: 20:53  
  Start Date: 27/06/2017   Start Time: 20:53  
  Actual Clear Date: 28/06/2017   Actual Clear Time: 03:34  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:34 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01398 01436 01496 01499 01546
01583 01586 01866 01880 01887
 
  Duration: 0 days 06 hours 41 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35062   Issue : 2  
  Detected Date: 27/06/2017   Detected Time: 20:53  
  Start Date: 27/06/2017   Start Time: 20:53  
  Anticipated Clear Date: 28/06/2017   Anticipated Clear Time: 06:00  
  Next Update Date: 28/06/2017   Next Update Time: 06:00  
     
  Incident Headline: : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work will begin soon. Customers will experience loss of service during the work.  
  Dialling Codes Affected:
01398 01436 01496 01499 01546
01583 01586 01866 01880 01887
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 27, 2017

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35062   Issue : 1  
  Detected Date: 27/06/2017   Detected Time: 20:53  
  Start Date: 27/06/2017   Start Time: 20:53  
  Anticipated Clear Date: 28/06/2017   Anticipated Clear Time: 06:00  
  Next Update Date: 28/06/2017   Next Update Time: 06:00  
     
  Incident Headline: : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A fault has been identified on a 20c transmission card in WEST SCOTLAND. The issue is not currently causing major service issues for customers and no fault reports have been received.

The card will be changed during an Emergency PEW window between 02:00 and 06:00 on the 28/06/17.
 
  Dialling Codes Affected:
01398 01436 01496 01499 01546
01583 01586 01866 01880 01887
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH WALES : EMERGENCY PEW : Reference 34742 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34742   Issue : FINAL  
  Detected Date: 26/06/2017   Detected Time: 21:00  
  Start Date: 26/06/2017   Start Time: 21:00  
  Actual Clear Date: 27/06/2017   Actual Clear Time: 06:00  
     
  Incident Headline: : MULTIPLE MUXES NORTH WALES : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: The work affecting MULTIPLE 20C MUXES in NORTH WALES has been completed. This EPEW is now closed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01745
 
  Duration: 0 days 09 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 34997 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34997   Issue : FINAL  
  Detected Date: 27/06/2017   Detected Time: 15:38  
  Start Date: 27/06/2017   Start Time: 15:28  
  Actual Clear Date: 27/06/2017   Actual Clear Time: 17:32  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 15:32 after a Transmission card change at Glasgow. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 02 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 34997 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34997   Issue : 2  
  Detected Date: 27/06/2017   Detected Time: 15:38  
  Start Date: 27/06/2017   Start Time: 15:28  
  Anticipated Clear Date: 27/06/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 27/06/2017   Next Update Time: 18:30  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There is an engineer on site, and 3rd line technical support are engaged. Root cause and estimated time of repair are unknown at present.  
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 34992 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34992   Issue : FINAL  
  Detected Date: 27/06/2017   Detected Time: 15:38  
  Start Date: 27/06/2017   Start Time: 15:28  
  Actual Clear Date: 27/06/2017   Actual Clear Time: 15:28  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 34992 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34992   Issue : 1  
  Detected Date: 27/06/2017   Detected Time: 15:38  
  Start Date: 27/06/2017   Start Time: 15:28  
  Anticipated Clear Date: 27/06/2017   Anticipated Clear Time: 19:38  
  Next Update Date: 27/06/2017   Next Update Time: 16:38  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 34997 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34997   Issue : 1  
  Detected Date: 27/06/2017   Detected Time: 15:38  
  Start Date: 27/06/2017   Start Time: 15:28  
  Anticipated Clear Date: 27/06/2017   Anticipated Clear Time: 19:38  
  Next Update Date: 27/06/2017   Next Update Time: 16:38  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.