Friday, February 6, 2015

Broadband Incident Report : : WROXTON ST MARY MUX 301 : LINE CARD (CI) : Reference 5658 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5658   Issue : 1  
  Detected Date: 06/02/2015   Detected Time: 09:18  
  Start Date: 06/02/2015   Start Time: 09:18  
  Anticipated Clear Date: 06/02/2015   Anticipated Clear Time: 13:24  
  Next Update Date: 06/02/2015   Next Update Time: 11:24  
     
  Incident Headline: : WROXTON ST MARY MUX 301 : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Root cause suspected to be a failed line card. This will be changed as required. Next update will be issued upon service restoration. An engineer is being tasked to site, no ETA, root cause or estimated time of repair known at present.

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD ELDON HSE 5TH FLR CORE IP : EMERGENCY PEW : Reference 3261 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3261   Issue : FINAL  
  Detected Date: 22/01/2015   Detected Time: 22:05  
  Start Date: 22/01/2015   Start Time: 22:05  
  Actual Clear Date: 06/02/2015   Actual Clear Time: 06:23  
     
  Incident Headline: : SHEFFIELD ELDON HSE 5TH FLR CORE IP : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0126201302013320137701388
0140501439014690147201507
0152201609016360165201653
0166501668016690170901723
01757017590177301777019137
0192401937019430194401947
0196401978To Fo
 
  Duration: 14 days 08 hours 18 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, February 3, 2015

Broadband Incident Report : ADSL : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364) : Reference 5087 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5087   Issue : FINAL  
  Detected Date: 03/02/2015   Detected Time: 03:34  
  Start Date: 03/02/2015   Start Time: 03:30  
  Actual Clear Date: 03/02/2015   Actual Clear Time: 10:22  
     
  Incident Headline: ADSL : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364)  
     
  Incident Details: Service restored at 10:22 by rolling back transmission path.  
  Closure Details: Service restored at 10:22 by rolling back transmission path. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01340
 
  Duration: 0 days 06 hours 52 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364) : Reference 5087 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5087   Issue : FINAL  
  Detected Date: 03/02/2015   Detected Time: 03:34  
  Start Date: 03/02/2015   Start Time: 03:30  
  Actual Clear Date: 03/02/2015   Actual Clear Time: 10:27  
     
  Incident Headline: : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 10:27 after traffic was moved back to its original routing. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01340
 
  Duration: 0 days 06 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364) : Reference 5087 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5087   Issue : FINAL  
  Detected Date: 03/02/2015   Detected Time: 03:34  
  Start Date: 03/02/2015   Start Time: 03:30  
  Actual Clear Date: 03/02/2015   Actual Clear Time: 10:27  
     
  Incident Headline: ADSL : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364)  
     
  Incident Details: Loss of internet services for {172} Broadband customers.  
  Closure Details: Service was restored at 10:27 after traffic was moved back to its original routing. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01340
 
  Duration: 0 days 06 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEICESTER NODE 02015 : LOSS OF SERVICE : Reference 5099 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5099   Issue : 2  
  Detected Date: 03/02/2015   Detected Time: 04:55  
  Start Date: 03/02/2015   Start Time: 04:55  
  Anticipated Clear Date: 03/02/2015   Anticipated Clear Time: 06:55  
  Next Update Date: 03/02/2015   Next Update Time: 05:55  
     
  Incident Headline: : LEICESTER NODE 02015 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Completing further diagnostics. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
011590116201163012121012132
01213501213801214701216301234
01254012830129501299013122
0132301327013400136601388
01400014188014550147601509
01516301529015300153601543
0155301562015640157201603
0160401642016640174601753
0178201789017900182701858
0190201908019148019152019156
019220192601933019520203071
02072470207250020748002074880207628
02085190208670024763202476340247635
02476360247637024763802476600247664
02476740282564LLEM0LLEM1To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEICESTER NODE 02015 : LOSS OF SERVICE : Reference 5099 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5099   Issue : 1  
  Detected Date: 03/02/2015   Detected Time: 04:55  
  Start Date: 03/02/2015   Start Time: 04:55  
  Anticipated Clear Date: 03/02/2015   Anticipated Clear Time: 06:55  
  Next Update Date: 03/02/2015   Next Update Time: 05:55  
     
  Incident Headline: : LEICESTER NODE 02015 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
011590116201163012121012132
01213501213801214701216301234
01254012830129501299013122
0132301327013400136601388
01400014188014550147601509
01516301529015300153601543
0155301562015640157201603
0160401642016640174601753
0178201789017900182701858
0190201908019148019152019156
019220192601933019520203071
02072470207250020748002074880207628
02085190208670024763202476340247635
02476360247637024763802476600247664
02476740282564LLEM0LLEM1To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364) : Reference 5087 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5087   Issue : 2  
  Detected Date: 03/02/2015   Detected Time: 03:34  
  Start Date: 03/02/2015   Start Time: 03:30  
  Anticipated Clear Date: 03/02/2015   Anticipated Clear Time: 05:30  
  Next Update Date: 03/02/2015   Next Update Time: 04:33  
     
  Incident Headline: : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: The root cause if this failure is a failed planned works. Investigations are ongoing. Next update will be when serviced is restored.
 
  Dialling Codes Affected:
01340
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364) : Reference 5087 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5087   Issue : 1  
  Detected Date: 03/02/2015   Detected Time: 03:34  
  Start Date: 03/02/2015   Start Time: 03:30  
  Anticipated Clear Date: 03/02/2015   Anticipated Clear Time: 05:30  
  Next Update Date: 03/02/2015   Next Update Time: 04:33  
     
  Incident Headline: : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01340
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.