Friday, December 21, 2012

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE : Reference 44308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44308   Issue : FINAL  
  Detected Date: 21/12/2012   Detected Time: 21:51  
  Start Date: 21/12/2012   Start Time: 21:47  
  Actual Clear Date: 21/12/2012   Actual Clear Time: 22:00  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 22:00 following a remote reset of hardware at Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401229012360125001259
0126101289012900129201294
013122013125013126013133013134
013144013145013162013165013166
01316701324013300133401343
0134601349013600136101382
0138301387013880139701408
014156014164014176014177014178
01419401434014450146301466
0146701499015050155501556
0158301592016200163101651
0166801670016740169701698
0170001764017700177901835
0184701848018510185601875
0187901882018870189001896
01899019121019124019127019128
019148019550195702820750282589
02830870283885028406502841760284277
02871310287134028777602880770288283
02885550289181028918202891860289188
0289264028944202894460289448To Fo
0289264028944202894460289448
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE : Reference 44308 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44308   Issue : 1  
  Detected Date: 21/12/2012   Detected Time: 21:51  
  Start Date: 21/12/2012   Start Time: 21:47  
  Anticipated Clear Date: 21/12/2012   Anticipated Clear Time: 23:47  
  Next Update Date: 21/12/2012   Next Update Time: 23:00  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 23:00  
  Dialling Codes Affected:
0122401229012360125001259
0126101289012900129201294
013122013125013126013133013134
013144013145013162013165013166
01316701324013300133401343
0134601349013600136101382
0138301387013880139701408
014156014164014176014177014178
01419401434014450146301466
0146701499015050155501556
0158301592016200163101651
0166801670016740169701698
0170001764017700177901835
0184701848018510185601875
0187901882018870189001896
01899019121019124019127019128
019148019550195702820750282589
02830870283885028406502841760284277
02871310287134028777602880770288283
02885550289181028918202891860289188
0289264028944202894460289448To Fo
0289264028944202894460289448
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 20, 2012

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE : Reference 44204 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44204   Issue : FINAL  
  Detected Date: 20/12/2012   Detected Time: 21:25  
  Start Date: 20/12/2012   Start Time: 21:25  
  Actual Clear Date: 20/12/2012   Actual Clear Time: 21:34  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:34 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01241013144013145013146013147
01316601339014340145001665
0182101875019152019460283834
02867740288952028908201946
 
  Duration: 0 days 00 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE : Reference 44204 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44204   Issue : 1  
  Detected Date: 20/12/2012   Detected Time: 21:25  
  Start Date: 20/12/2012   Start Time: 21:25  
  Anticipated Clear Date: 20/12/2012   Anticipated Clear Time: 23:25  
  Next Update Date: 20/12/2012   Next Update Time: 22:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 22:30.
 
  Dialling Codes Affected:
01241013144013145013146013147
01316601339014340145001665
0182101875019152019460283834
02867740288952028908201946
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 44103 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44103   Issue : FINAL  
  Detected Date: 19/12/2012   Detected Time: 21:10  
  Start Date: 19/12/2012   Start Time: 21:00  
  Actual Clear Date: 19/12/2012   Actual Clear Time: 23:50  
     
  Incident Headline: : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 23:50 following the installation of a mobile generator at Harting exchange. Investigations into the loss of mains power in the area is ongoing with the electricity supplier.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01730
 
  Duration: 0 days 02 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 19, 2012

Broadband Incident Report : : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 44103 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44103   Issue : 2  
  Detected Date: 19/12/2012   Detected Time: 21:10  
  Start Date: 19/12/2012   Start Time: 21:00  
  Anticipated Clear Date: 20/12/2012   Anticipated Clear Time: 03:00  
  Next Update Date: 20/12/2012   Next Update Time: 01:00  
     
  Incident Headline: : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is being caused by a mains power outage in the area. A mobile generator is being collected in order to supply the building with power. The engineers expect this will be onsite and connected by 00:30. The electricity supplier is investigating the cause of the outage.  
  Dialling Codes Affected:
01730
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 44103 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44103   Issue : 1  
  Detected Date: 19/12/2012   Detected Time: 21:10  
  Start Date: 19/12/2012   Start Time: 21:00  
  Anticipated Clear Date: 19/12/2012   Anticipated Clear Time: 23:16  
  Next Update Date: 19/12/2012   Next Update Time: 23:00  
     
  Incident Headline: HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 545 Broadband end users. Completing initial diagnostics. Next update will be at 23:00.
 
  Dialling Codes Affected:
01730
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PITLOCHRY DSL 101 : LOSS OF SERVICE : Reference 44067 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44067   Issue : FINAL  
  Detected Date: 19/12/2012   Detected Time: 15:59  
  Start Date: 19/12/2012   Start Time: 15:50  
  Actual Clear Date: 19/12/2012   Actual Clear Time: 18:30  
     
  Incident Headline: : PITLOCHRY DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 18:30 after the equipment was successfully power cycled at Pitlochry. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01796
 
  Duration: 0 days 02 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PITLOCHRY DSL 101 : LOSS OF SERVICE : Reference 44067 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44067   Issue : 2  
  Detected Date: 19/12/2012   Detected Time: 15:59  
  Start Date: 19/12/2012   Start Time: 15:50  
  Anticipated Clear Date: 19/12/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 19/12/2012   Next Update Time: 19:15  
     
  Incident Headline: : PITLOCHRY DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is currently en route to site. Also a spare card has been ordered to site. ETA for card and engineer are not known at this time. Next update will be at 19:15  
  Dialling Codes Affected:
01796
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PITLOCHRY DSL 101 : LOSS OF SERVICE : Reference 44067 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44067   Issue : 1  
  Detected Date: 19/12/2012   Detected Time: 15:59  
  Start Date: 19/12/2012   Start Time: 15:50  
  Anticipated Clear Date: 19/12/2012   Anticipated Clear Time: 18:15  
  Next Update Date: 19/12/2012   Next Update Time: 18:00  
     
  Incident Headline: PITLOCHRY DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 1396 Broadband end users. Completing initial diagnostics. Next update will be at 18:00.  
  Dialling Codes Affected:
01796
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 18, 2012

Broadband Incident Report : : BIRMINGHAM NODE 10124 : INCIDENT CANCELLED : Reference 43903 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43903   Issue : FINAL  
  Detected Date: 18/12/2012   Detected Time: 12:46  
  Start Date: 18/12/2012   Start Time: 12:46  
  Actual Clear Date: 18/12/2012   Actual Clear Time: 12:46  
     
  Incident Headline: : BIRMINGHAM NODE 10124 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: On further investigation this proved to be just 1 x NCIF faulty affecting 225 Customer. this will be raised as a retrospective report by ops team. Incident Cancelled
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
011580115901216201216601242
0128301452014550152501554
01636016750178202920300292033
0292040029205502920560292057
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOKE NODE 100004 : DEGRADED SERVICE : Reference 43935 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43935   Issue : FINAL  
  Detected Date: 18/12/2012   Detected Time: 16:21  
  Start Date: 18/12/2012   Start Time: 16:21  
  Actual Clear Date: 18/12/2012   Actual Clear Time: 16:22  
     
  Incident Headline: STOKE NODE 100004 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:22; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01270017820188901922LLCM0
017820188901922
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.