Saturday, June 15, 2013

Broadband Incident Report : : BRADFORD-ON-TONE MDSL 102 : LOSS OF SERVICE : Reference 25842 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25842   Issue : FINAL  
  Detected Date: 15/06/2013   Detected Time: 14:58  
  Start Date: 15/06/2013   Start Time: 14:58  
  Actual Clear Date: 15/06/2013   Actual Clear Time: 22:05  
     
  Incident Headline: : BRADFORD-ON-TONE MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 22:05 by completing a switchover of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01823
 
  Duration: 0 days 07 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFORD-ON-TONE MDSL 102 : LOSS OF SERVICE : Reference 25842 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25842   Issue : 4  
  Detected Date: 15/06/2013   Detected Time: 14:58  
  Start Date: 15/06/2013   Start Time: 14:58  
  Anticipated Clear Date: 15/06/2013   Anticipated Clear Time: 23:27  
  Next Update Date: 15/06/2013   Next Update Time: 22:30  
     
  Incident Headline: : BRADFORD-ON-TONE MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of Broadband Talk service affecting 261 end users. Engineer tasked to site to investigate failure . Next update will be at 22:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
01823
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFORD-ON-TONE MDSL 102 : LOSS OF SERVICE : Reference 25842 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25842   Issue : 3  
  Detected Date: 15/06/2013   Detected Time: 14:58  
  Start Date: 15/06/2013   Start Time: 14:58  
  Anticipated Clear Date: 15/06/2013   Anticipated Clear Time: 22:30  
  Next Update Date: 15/06/2013   Next Update Time: 22:30  
     
  Incident Headline: : BRADFORD-ON-TONE MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of Broadband Talk service affecting 261 end users. Engineer on site has proven fault off of the ADSL equipment. The ADSL and Transmission operational teams are liaising on a possible MSH fault at Exeter. Root cause and estimated time of repair is not known at present. Next update will be at 22:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01823
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFORD-ON-TONE MUX QFT MDSL 102 : LOSS OF SERVICE : Reference 25842 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25842   Issue : 2  
  Detected Date: 15/06/2013   Detected Time: 14:58  
  Start Date: 15/06/2013   Start Time: 14:58  
  Anticipated Clear Date: 15/06/2013   Anticipated Clear Time: 17:30  
  Next Update Date: 15/06/2013   Next Update Time: 17:30  
     
  Incident Headline: : BRADFORD-ON-TONE MUX QFT MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of Broadband Talk service affecting 261 end users. Resource is being sought for this incident. Replacement hardware has been order, but estimated delivery time currently unknown. Root cause and estimated time of repair is not known at present. Next update will be at 17:30 or sooner if significant progress made  
  Dialling Codes Affected:
01823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFORD-ON-TONE MUX QFT MDSL 102 : LOSS OF SERVICE : Reference 25842 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25842   Issue : 1  
  Detected Date: 15/06/2013   Detected Time: 14:58  
  Start Date: 15/06/2013   Start Time: 14:58  
  Anticipated Clear Date: 15/06/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 15/06/2013   Next Update Time: 16:00  
     
  Incident Headline: : BRADFORD-ON-TONE MUX QFT MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of Broadband Talk service affecting 261 end users. Completing initial diagnostics. Next update will be at 17:00.  
  Dialling Codes Affected:
01823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE : Reference 25813 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25813   Issue : FINAL  
  Detected Date: 14/06/2013   Detected Time: 23:44  
  Start Date: 14/06/2013   Start Time: 23:40  
  Actual Clear Date: 15/06/2013   Actual Clear Time: 02:05  
     
  Incident Headline: : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:05 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012170012171012830128501299
0138601453015360153801545
0155401594016460165001656
0166401686017430174501782
0178801789017920190201905
0199401902
 
  Duration: 0 days 02 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE : Reference 25813 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25813   Issue : 2  
  Detected Date: 14/06/2013   Detected Time: 23:44  
  Start Date: 14/06/2013   Start Time: 23:40  
  Anticipated Clear Date: 15/06/2013   Anticipated Clear Time: 02:30  
  Next Update Date: 15/06/2013   Next Update Time: 02:08  
     
  Incident Headline: : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The ETA for the engineer is 02:30. Spare equipment has been ordered. Next update 03:30  
  Dialling Codes Affected:
012170012171012830128501299
0138601453015360153801545
0155401594016460165001656
0166401686017430174501782
0178801789017920190201905
0199401902
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE : Reference 25813 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25813   Issue : 1  
  Detected Date: 14/06/2013   Detected Time: 23:44  
  Start Date: 14/06/2013   Start Time: 23:40  
  Anticipated Clear Date: 15/06/2013   Anticipated Clear Time: 02:30  
  Next Update Date: 15/06/2013   Next Update Time: 01:30  
     
  Incident Headline: : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of service to 2879 broadband customers. Initial investigations are underway.  
  Dialling Codes Affected:
012170012171012830128501299
0138601453015360153801545
0155401594016460165001656
0166401686017430174501782
0178801789017920190201905
0199401902
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, June 14, 2013

Broadband Incident Report : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25711   Issue : FINAL  
  Detected Date: 13/06/2013   Detected Time: 21:50  
  Start Date: 13/06/2013   Start Time: 21:33  
  Actual Clear Date: 14/06/2013   Actual Clear Time: 02:30  
     
  Incident Headline: HIGHCLERE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 942 Broadband end users. Service fully restored at 02:30 after the change of 3 failed power rectifiers at Highclear. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01635
 
  Duration: 0 days 04 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25711   Issue : 4  
  Detected Date: 13/06/2013   Detected Time: 21:50  
  Start Date: 13/06/2013   Start Time: 21:33  
  Anticipated Clear Date: 14/06/2013   Anticipated Clear Time: 03:45  
  Next Update Date: 14/06/2013   Next Update Time: 03:30  
     
  Incident Headline: HIGHCLERE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 942 Broadband end users. The root cause is under investigation. The expected restoration time is unknown at present. The transmission engineer is onsite. A Power engineer is en route to site to assist, his expected time of arrival is unknown at present. Next update will be at 03:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25711   Issue : 3  
  Detected Date: 13/06/2013   Detected Time: 21:50  
  Start Date: 13/06/2013   Start Time: 21:33  
  Anticipated Clear Date: 14/06/2013   Anticipated Clear Time: 01:50  
  Next Update Date: 14/06/2013   Next Update Time: 01:30  
     
  Incident Headline: HIGHCLERE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 942 Broadband end users. The root cause is under investigation. The expected restoration time is unknown at present. The engineer is onsite for investigation. Next update will be at 01:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 13, 2013

Broadband Incident Report : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25711   Issue : 2  
  Detected Date: 13/06/2013   Detected Time: 21:50  
  Start Date: 13/06/2013   Start Time: 21:33  
  Anticipated Clear Date: 14/06/2013   Anticipated Clear Time: 01:50  
  Next Update Date: 13/06/2013   Next Update Time: 23:44  
     
  Incident Headline: HIGHCLERE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 942 Broadband end users. The root cause is under investigation. The expected restoration time is unknown at present. Engineer tasked to site for investigation, his expected time of arrival is unknown at present. Next update will be at 00:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25711   Issue : 1  
  Detected Date: 13/06/2013   Detected Time: 21:50  
  Start Date: 13/06/2013   Start Time: 21:33  
  Anticipated Clear Date: 14/06/2013   Anticipated Clear Time: 01:50  
  Next Update Date: 13/06/2013   Next Update Time: 23:15  
     
  Incident Headline: : HIGHCLERE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 23.15.
 
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.