Saturday, July 6, 2013

Broadband Incident Report : : ESR9.BIRMINGHAM6 AND ERX4.BIRMINGHAM2 : LOSS OF SERVICE : Reference 28864 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28864   Issue : 1  
  Detected Date: 06/07/2013   Detected Time: 22:02  
  Start Date: 06/07/2013   Start Time: 22:02  
  Anticipated Clear Date: 07/07/2013   Anticipated Clear Time: 02:12  
  Next Update Date: 07/07/2013   Next Update Time: 00:00  
     
  Incident Headline: : ESR9.BIRMINGHAM6 AND ERX4.BIRMINGHAM2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 23.30.
 
  Dialling Codes Affected:
0116201163012124012131012132
012137012142012150012152012153
012155012156012158012160012168
012173012174012175012176012177
0124201252012690128301285
0129101386014320143701443
0144601452014530145501477
0149501509015270153601538
0154301562015640156801570
0157201594016000163301646
0165601664016750167601684
0168601743017460178501789
0179201827018580187401886
0188901902019050192201926
019520247626024763002476310247649
02476580247663024766402476660247667
02476680247670024767202476730247674
02477040247767029202102920220292030
02920330292040029204502920460292047
02920480292049029205102920690292075
0292076029208102920860292088LLCM0
02920860292088
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 5, 2013

Broadband Incident Report : : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE : Reference 28775 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28775   Issue : FINAL  
  Detected Date: 05/07/2013   Detected Time: 19:42  
  Start Date: 05/07/2013   Start Time: 19:41  
  Actual Clear Date: 05/07/2013   Actual Clear Time: 20:31  
     
  Incident Headline: : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 20:31 after hardware was reseated at Gloucester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0128501432014520159401684
018860145201594
 
  Duration: 0 days 00 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE : Reference 28775 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28775   Issue : 2  
  Detected Date: 05/07/2013   Detected Time: 19:42  
  Start Date: 05/07/2013   Start Time: 19:41  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 22:00  
  Next Update Date: 05/07/2013   Next Update Time: 21:45  
     
  Incident Headline: : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Root cause and estimated time of repair is not known at present. Next update will be at 21:45.  
  Dialling Codes Affected:
0128501432014520159401684
018860145201594
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE : Reference 28775 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28775   Issue : 1  
  Detected Date: 05/07/2013   Detected Time: 19:42  
  Start Date: 05/07/2013   Start Time: 19:41  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 21:45  
  Next Update Date: 05/07/2013   Next Update Time: 20:45  
     
  Incident Headline: : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 20:45.
 
  Dialling Codes Affected:
0128501432014520159401684
018860145201594
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 28762 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28762   Issue : INITIAL/FINAL  
  Detected Date: 05/07/2013   Detected Time: 17:37  
  Start Date: 05/07/2013   Start Time: 17:29  
  Actual Clear Date: 05/07/2013   Actual Clear Time: 17:32  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 17:32. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 28549 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28549   Issue : FINAL  
  Detected Date: 05/07/2013   Detected Time: 04:34  
  Start Date: 05/07/2013   Start Time: 04:24  
  Actual Clear Date: 05/07/2013   Actual Clear Time: 08:40  
     
  Incident Headline: : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:40 following hardware change at Swindon BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0136701793
 
  Duration: 0 days 04 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 28549 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28549   Issue : 4  
  Detected Date: 05/07/2013   Detected Time: 04:34  
  Start Date: 05/07/2013   Start Time: 04:24  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 09:00  
  Next Update Date: 05/07/2013   Next Update Time: 08:45  
     
  Incident Headline: SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of network services to 587 individual customers. The root cause is thought to be a card failure. The expected restoration time is unknown at present. A new card is due onsite at 07:10. Next update will be at 08:45 or sooner if significant progress made.  
  Dialling Codes Affected:
0136701793
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 28549 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28549   Issue : 3  
  Detected Date: 05/07/2013   Detected Time: 04:34  
  Start Date: 05/07/2013   Start Time: 04:24  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 06:55  
  Next Update Date: 05/07/2013   Next Update Time: 06:45  
     
  Incident Headline: SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of network services to 587 individual customers. The root cause is under investigation. The expected restoration time is unknown at present. Incident start time amended. Engineer en route to site for investigation. Next update will be at 06:45 or sooner if significant progress made.  
  Dialling Codes Affected:
0136701793
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 28549 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28549   Issue : 2  
  Detected Date: 05/07/2013   Detected Time: 04:34  
  Start Date: 05/07/2013   Start Time: 04:27  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 06:55  
  Next Update Date: 05/07/2013   Next Update Time: 06:45  
     
  Incident Headline: SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of network services to 587 individual customers. The root cause is under investigation. The expected restoration time is unknown at present. The operational team are attempting a card remote reset. Incident headline amended as only a partial loss off service. Next update will be at 06:45 or sooner if significant progress made.  
  Dialling Codes Affected:
0136701793
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SWINDON NODE 11003 : LOSS OF SERVICE : Reference 28549 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28549   Issue : 1  
  Detected Date: 05/07/2013   Detected Time: 04:34  
  Start Date: 05/07/2013   Start Time: 04:27  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 06:45  
  Next Update Date: 05/07/2013   Next Update Time: 06:30  
     
  Incident Headline: SWINDON NODE 11003 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: TSO are currently assessing customer impact. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 06:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0136701793
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28521   Issue : FINAL  
  Detected Date: 04/07/2013   Detected Time: 18:06  
  Start Date: 04/07/2013   Start Time: 18:06  
  Actual Clear Date: 05/07/2013   Actual Clear Time: 03:15  
     
  Incident Headline: : MAUD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 03.15 when cards were changed on transmission equipment at Mintlaw.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01771
 
  Duration: 0 days 09 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28521   Issue : 5  
  Detected Date: 04/07/2013   Detected Time: 18:06  
  Start Date: 04/07/2013   Start Time: 18:06  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 05:30  
  Next Update Date: 05/07/2013   Next Update Time: 05:00  
     
  Incident Headline: MAUD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 557 Broadband end users. An engineer is onsite investigating at Mintlaw. No expected time of repair known at present. Next update will be at 05.00.  
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28521   Issue : 4  
  Detected Date: 04/07/2013   Detected Time: 18:06  
  Start Date: 04/07/2013   Start Time: 18:06  
  Anticipated Clear Date: 05/07/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 05/07/2013   Next Update Time: 03:00  
     
  Incident Headline: : MAUD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to Mintlaw to collect cards from courier and affect card changes on the transmission equipment. No expected time of repair known at present. Next update will be at 03.00.
 
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.