Friday, September 9, 2011

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 27972 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27972   Issue : FINAL  
  Detected Date: 09/09/2011   Detected Time: 09:42  
  Start Date: 09/09/2011   Start Time: 09:22  
  Actual Clear Date: 09/09/2011   Actual Clear Time: 13:45  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:45; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01223
 
  Duration: 0 days 04 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 27972 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27972   Issue : 3  
  Detected Date: 09/09/2011   Detected Time: 09:42  
  Start Date: 09/09/2011   Start Time: 09:22  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 14:00  
  Next Update Date: 09/09/2011   Next Update Time: 14:00  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: New hardware ordered.  
  Dialling Codes Affected:
01223
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WATERBEACH DSL 101 : INCIDENT CANCELLED : Reference 27986 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27986   Issue : FINAL  
  Detected Date: 09/09/2011   Detected Time: 10:25  
  Start Date: 09/09/2011   Start Time: 10:20  
  Actual Clear Date: 09/09/2011   Actual Clear Time: 10:20  
     
  Incident Headline: WATERBEACH DSL 101 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled - Running on IMT27972/11 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01223
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LINCOLN NODE 02079 : DEGRADE OF SERVICE : Reference 27944 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27944   Issue : FINAL  
  Detected Date: 09/09/2011   Detected Time: 07:15  
  Start Date: 09/09/2011   Start Time: 07:15  
  Actual Clear Date: 09/09/2011   Actual Clear Time: 10:58  
     
  Incident Headline: : LINCOLN NODE 02079 : DEGRADE OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 10:58; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01522
 
  Duration: 0 days 03 hours 43 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WATERBEACH DSL 101 : DEGRADED SERVICE : Reference 27986 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27986   Issue : 2  
  Detected Date: 09/09/2011   Detected Time: 10:25  
  Start Date: 09/09/2011   Start Time: 10:20  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 13:00  
  Next Update Date: 09/09/2011   Next Update Time: 12:30  
     
  Incident Headline: WATERBEACH DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 12.30.  
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 27972 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27972   Issue : 2  
  Detected Date: 09/09/2011   Detected Time: 09:42  
  Start Date: 09/09/2011   Start Time: 09:22  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 11:50  
  Next Update Date: 09/09/2011   Next Update Time: 11:45  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WATERBEACH DSL 101 : DEGRADED SERVICE : Reference 27986 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27986   Issue : 1  
  Detected Date: 09/09/2011   Detected Time: 10:25  
  Start Date: 09/09/2011   Start Time: 10:20  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 12:20  
  Next Update Date: 09/09/2011   Next Update Time: 11:30  
     
  Incident Headline: WATERBEACH DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 11.30.
 
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LINCOLN NODE 02079 : DEGRADE OF SERVICE : Reference 27944 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27944   Issue : 3  
  Detected Date: 09/09/2011   Detected Time: 07:15  
  Start Date: 09/09/2011   Start Time: 07:15  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 11:30  
  Next Update Date: 09/09/2011   Next Update Time: 11:30  
     
  Incident Headline: : LINCOLN NODE 02079 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01522
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 27972 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27972   Issue : 1  
  Detected Date: 09/09/2011   Detected Time: 09:42  
  Start Date: 09/09/2011   Start Time: 09:22  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 11:22  
  Next Update Date: 09/09/2011   Next Update Time: 10:45  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LINCOLN NODE 02079 : DEGRADE OF SERVICE : Reference 27944 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27944   Issue : 2  
  Detected Date: 09/09/2011   Detected Time: 07:15  
  Start Date: 09/09/2011   Start Time: 07:15  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 11:00  
  Next Update Date: 09/09/2011   Next Update Time: 10:30  
     
  Incident Headline: : LINCOLN NODE 02079 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01522
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LINCOLN NODE 02079 : DEGRADE OF SERVICE : Reference 27944 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27944   Issue : 1  
  Detected Date: 09/09/2011   Detected Time: 07:15  
  Start Date: 09/09/2011   Start Time: 07:15  
  Anticipated Clear Date: 09/09/2011   Anticipated Clear Time: 10:11  
  Next Update Date: 09/09/2011   Next Update Time: 09:30  
     
  Incident Headline: : LINCOLN NODE 02079 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01522
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 8, 2011

Broadband Incident Report : BILLINGSHURST MUX 101: LOSS OF SERVICE : Reference 27756 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27756   Issue : FINAL  
  Detected Date: 08/09/2011   Detected Time: 00:38  
  Start Date: 08/09/2011   Start Time: 00:38  
  Actual Clear Date: 08/09/2011   Actual Clear Time: 07:23  
     
  Incident Headline: BILLINGSHURST MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 07.23; following the restoration of the mains power to the site. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01403
 
  Duration: 0 days 06 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 27762 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27762   Issue : 6  
  Detected Date: 08/09/2011   Detected Time: 02:33  
  Start Date: 08/09/2011   Start Time: 02:27  
  Anticipated Clear Date: 08/09/2011   Anticipated Clear Time: 10:00  
  Next Update Date: 08/09/2011   Next Update Time: 08:50  
     
  Incident Headline: : LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.