Saturday, September 5, 2015

Broadband Incident Report : ADSL : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE : Reference 41556 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41556   Issue : FINAL  
  Detected Date: 05/09/2015   Detected Time: 00:16  
  Start Date: 05/09/2015   Start Time: 00:11  
  Actual Clear Date: 05/09/2015   Actual Clear Time: 03:59  
     
  Incident Headline: ADSL : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 03:59 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015460186601887To Fo
 
  Duration: 0 days 03 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE : Reference 41556 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41556   Issue : 2  
  Detected Date: 05/09/2015   Detected Time: 00:16  
  Start Date: 05/09/2015   Start Time: 00:11  
  Anticipated Clear Date: 05/09/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 05/09/2015   Next Update Time: 04:38  
     
  Incident Headline: : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to site to re-seat the faulty card his ETA is 01:45. Root cause is a faulty card, 2 replacement cards have been ordered to site ETA 02:54. Re-route options are being investigated. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
015460186601887To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE : Reference 41556 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41556   Issue : 1  
  Detected Date: 05/09/2015   Detected Time: 00:16  
  Start Date: 05/09/2015   Start Time: 00:11  
  Anticipated Clear Date: 05/09/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 05/09/2015   Next Update Time: 02:30  
     
  Incident Headline: : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
015460186601887To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE : Reference 41556 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41556   Issue : 1  
  Detected Date: 05/09/2015   Detected Time: 00:16  
  Start Date: 05/09/2015   Start Time: 00:11  
  Anticipated Clear Date: 05/09/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 05/09/2015   Next Update Time: 02:30  
     
  Incident Headline: : WEST SCOTLAND 3 MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0154601887To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 41551 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41551   Issue : FINAL  
  Detected Date: 05/09/2015   Detected Time: 00:16  
  Start Date: 05/09/2015   Start Time: 00:11  
  Actual Clear Date: 05/09/2015   Actual Clear Time: 00:11  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - IMT41556/15 refers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 41551 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41551   Issue : 1  
  Detected Date: 05/09/2015   Detected Time: 00:16  
  Start Date: 05/09/2015   Start Time: 00:11  
  Anticipated Clear Date: 05/09/2015   Anticipated Clear Time: 04:16  
  Next Update Date: 05/09/2015   Next Update Time: 01:16  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01887To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 3, 2015

Broadband Incident Report : ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE : Reference 41169 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41169   Issue : FINAL  
  Detected Date: 02/09/2015   Detected Time: 21:14  
  Start Date: 02/09/2015   Start Time: 21:12  
  Actual Clear Date: 03/09/2015   Actual Clear Time: 22:21  
     
  Incident Headline: ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 21:21 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01763
 
  Duration: 1 days 01 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE : Reference 41169 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41169   Issue : 4  
  Detected Date: 02/09/2015   Detected Time: 21:14  
  Start Date: 02/09/2015   Start Time: 21:12  
  Anticipated Clear Date: 03/09/2015   Anticipated Clear Time: 23:59  
  Next Update Date: 03/09/2015   Next Update Time: 23:00  
     
  Incident Headline: ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers on site have carried out excavations on site and located the damage. This was caused by 3rd party supplier installing a water main. An in-situ repair is not possible so cable lengths need to be run in. This will take a while to complete. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE : Reference 41192 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41192   Issue : 1  
  Detected Date: 03/09/2015   Detected Time: 02:51  
  Start Date: 03/09/2015   Start Time: 02:17  
  Anticipated Clear Date: 03/09/2015   Anticipated Clear Time: 04:17  
  Next Update Date: 03/09/2015   Next Update Time: 03:51  
     
  Incident Headline: : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0120601223012550135301366
0137101379013940147301638
01728017630178701953To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE : Reference 41192 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41192   Issue : 1  
  Detected Date: 03/09/2015   Detected Time: 02:51  
  Start Date: 03/09/2015   Start Time: 02:17  
  Anticipated Clear Date: 03/09/2015   Anticipated Clear Time: 04:17  
  Next Update Date: 03/09/2015   Next Update Time: 03:51  
     
  Incident Headline: : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0120601223013790147301728
0178701953To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE : Reference 41192 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41192   Issue : 1  
  Detected Date: 03/09/2015   Detected Time: 02:51  
  Start Date: 03/09/2015   Start Time: 02:17  
  Anticipated Clear Date: 03/09/2015   Anticipated Clear Time: 04:17  
  Next Update Date: 03/09/2015   Next Update Time: 03:51  
     
  Incident Headline: : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0120601223013660137901394
01473017280178701953To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE : Reference 41192 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41192   Issue : 1  
  Detected Date: 03/09/2015   Detected Time: 02:51  
  Start Date: 03/09/2015   Start Time: 02:17  
  Anticipated Clear Date: 03/09/2015   Anticipated Clear Time: 04:17  
  Next Update Date: 03/09/2015   Next Update Time: 03:51  
     
  Incident Headline: : MULTIPLE MUX EAST ANGLIA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0120601223014730172801787
01953To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE : Reference 41169 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41169   Issue : 3  
  Detected Date: 02/09/2015   Detected Time: 21:14  
  Start Date: 02/09/2015   Start Time: 21:12  
  Anticipated Clear Date: 03/09/2015   Anticipated Clear Time: 17:00  
  Next Update Date: 03/09/2015   Next Update Time: 12:00  
     
  Incident Headline: ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Damage to cable has been located to a building site on the A10 just outside of Harston. No access currently available to affected manhole. Remote reroute options are being investigated and makegood options also being investigated by the TNOC. Cabling and jointing teams are being arranged to progress cable renewal once access is available. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.