Friday, September 25, 2015

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45033 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45033   Issue : FINAL  
  Detected Date: 25/09/2015   Detected Time: 09:53  
  Start Date: 25/09/2015   Start Time: 09:43  
  Actual Clear Date: 25/09/2015   Actual Clear Time: 09:43  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. Local power outage, no failure on the BT network.  
  Closure Details: Incident cancelled. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45034 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45034   Issue : FINAL  
  Detected Date: 25/09/2015   Detected Time: 09:53  
  Start Date: 25/09/2015   Start Time: 09:43  
  Actual Clear Date: 25/09/2015   Actual Clear Time: 09:43  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, running on IMT45033/15.  
  Closure Details: Incident cancelled, running on IMT45033/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45032 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45032   Issue : FINAL  
  Detected Date: 25/09/2015   Detected Time: 09:53  
  Start Date: 25/09/2015   Start Time: 09:43  
  Actual Clear Date: 25/09/2015   Actual Clear Time: 09:43  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, running on IMT45033/15.  
  Closure Details: Incident cancelled, running on IMT45033/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45033 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45033   Issue : 1  
  Detected Date: 25/09/2015   Detected Time: 09:53  
  Start Date: 25/09/2015   Start Time: 09:43  
  Anticipated Clear Date: 25/09/2015   Anticipated Clear Time: 13:53  
  Next Update Date: 25/09/2015   Next Update Time: 10:53  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45032 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45032   Issue : 1  
  Detected Date: 25/09/2015   Detected Time: 09:53  
  Start Date: 25/09/2015   Start Time: 09:43  
  Anticipated Clear Date: 25/09/2015   Anticipated Clear Time: 13:53  
  Next Update Date: 25/09/2015   Next Update Time: 10:53  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45034 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45034   Issue : 1  
  Detected Date: 25/09/2015   Detected Time: 09:53  
  Start Date: 25/09/2015   Start Time: 09:43  
  Anticipated Clear Date: 25/09/2015   Anticipated Clear Time: 13:53  
  Next Update Date: 25/09/2015   Next Update Time: 10:53  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 24, 2015

Broadband Incident Report : ADSL :[RIDGWAY CROSS]: MUX 301 : LOSS OF SERVICE : Reference 44946 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44946   Issue : FINAL  
  Detected Date: 24/09/2015   Detected Time: 17:07  
  Start Date: 24/09/2015   Start Time: 16:57  
  Actual Clear Date: 24/09/2015   Actual Clear Time: 16:57  
     
  Incident Headline: ADSL :[RIDGWAY CROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: INCIDENT CANCELLED, local power no failure on BT network.  
  Closure Details: INCIDENT CANCELLED, local power no failure on BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01886To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RIDGWAY CROSS]: MUX 301 : LOSS OF SERVICE : Reference 44946 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44946   Issue : 1  
  Detected Date: 24/09/2015   Detected Time: 17:07  
  Start Date: 24/09/2015   Start Time: 16:57  
  Anticipated Clear Date: 24/09/2015   Anticipated Clear Time: 21:07  
  Next Update Date: 24/09/2015   Next Update Time: 18:07  
     
  Incident Headline: ADSL :[RIDGWAY CROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01886To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH CAPITAL : EMERGENCY PEW : Reference 44780 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44780   Issue : FINAL  
  Detected Date: 23/09/2015   Detected Time: 18:01  
  Start Date: 23/09/2015   Start Time: 18:01  
  Actual Clear Date: 24/09/2015   Actual Clear Time: 02:29  
     
  Incident Headline: : EDINBURGH CAPITAL : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:29; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01358015780170901771
 
  Duration: 0 days 08 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE : Reference 44803 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44803   Issue : FINAL  
  Detected Date: 23/09/2015   Detected Time: 23:58  
  Start Date: 23/09/2015   Start Time: 23:54  
  Actual Clear Date: 24/09/2015   Actual Clear Time: 06:23  
     
  Incident Headline: ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 06:23 after a MS config was replaced in a card at Newcastle as it was seen to be missing. This was highlighted after a optic card change at Carlisle. Parent task was IMT44806/15. The resilient link is still down and a incident has been already raised IMT44787/15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01539
 
  Duration: 0 days 06 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE : Reference 44803 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44803   Issue : FINAL  
  Detected Date: 23/09/2015   Detected Time: 23:58  
  Start Date: 23/09/2015   Start Time: 23:54  
  Actual Clear Date: 24/09/2015   Actual Clear Time: 06:23  
     
  Incident Headline: ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 06:23 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01539
 
  Duration: 0 days 06 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE : Reference 44803 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44803   Issue : 3  
  Detected Date: 23/09/2015   Detected Time: 23:58  
  Start Date: 23/09/2015   Start Time: 23:54  
  Anticipated Clear Date: 24/09/2015   Anticipated Clear Time: 08:00  
  Next Update Date: 24/09/2015   Next Update Time: 08:00  
     
  Incident Headline: ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations are still on-going, technical bridge is in progress with Transmission, Third line support, Vendor support, MIM and engineers at Carlisle and Hallbankgate. Fibres have been checked and proved ok, loop back tests have been completed. Card swap at Hallbankgate and a card reseat at Carlisle. The issue was caused after the circuits swapped to their resilient path and didnt come back into service. A further task is been tasked to Halifax as there is a out of comms issue no ETA at the moment. Spares ordered to Hallbankgate, ETA 07:05. Next update will be issued upon service restoration unless there should be a significant development..  
  Dialling Codes Affected:
01539
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE : Reference 44803 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44803   Issue : 2  
  Detected Date: 23/09/2015   Detected Time: 23:58  
  Start Date: 23/09/2015   Start Time: 23:54  
  Anticipated Clear Date: 24/09/2015   Anticipated Clear Time: 03:58  
  Next Update Date: 24/09/2015   Next Update Time: 03:00  
     
  Incident Headline: ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is caused by the loss of transmission path which is being progressed under IMT44806/15. Engineers are being tasked to investigate, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01539
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.