Friday, September 9, 2016

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 45670 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45670   Issue : FINAL  
  Detected Date: 09/09/2016   Detected Time: 17:56  
  Start Date: 09/09/2016   Start Time: 17:53  
  Actual Clear Date: 09/09/2016   Actual Clear Time: 17:55  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 17:55 after a card change at Newmachar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 45670 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45670   Issue : FINAL  
  Detected Date: 09/09/2016   Detected Time: 17:56  
  Start Date: 09/09/2016   Start Time: 17:53  
  Actual Clear Date: 09/09/2016   Actual Clear Time: 17:55  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 17:55 after a card change at Newmachar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 45670 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45670   Issue : 1  
  Detected Date: 09/09/2016   Detected Time: 17:56  
  Start Date: 09/09/2016   Start Time: 17:53  
  Anticipated Clear Date: 09/09/2016   Anticipated Clear Time: 21:56  
  Next Update Date: 09/09/2016   Next Update Time: 18:56  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[LOCHGILPHEAD] MUX LINE CARD : LOSS OF SERVICE : Reference 45493 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45493   Issue : FINAL  
  Detected Date: 09/09/2016   Detected Time: 00:44  
  Start Date: 09/09/2016   Start Time: 00:34  
  Actual Clear Date: 09/09/2016   Actual Clear Time: 05:30  
     
  Incident Headline: :[LOCHGILPHEAD] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01299 01454 01546
 
  Duration: 0 days 04 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[LOCHGILPHEAD] MUX LINE CARD : LOSS OF SERVICE : Reference 45493 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45493   Issue : 1  
  Detected Date: 09/09/2016   Detected Time: 00:44  
  Start Date: 09/09/2016   Start Time: 00:34  
  Anticipated Clear Date: 10/09/2016   Anticipated Clear Time: 00:44  
  Next Update Date: 10/09/2016   Next Update Time: 00:44  
     
  Incident Headline: :[LOCHGILPHEAD] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01299 01454 01546
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 8, 2016

Broadband Incident Report : ADSL : MARTON HEATH : MUX 101 : LOSS OF SERVICE (CI) : Reference 45479 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45479   Issue : FINAL  
  Detected Date: 08/09/2016   Detected Time: 21:20  
  Start Date: 08/09/2016   Start Time: 21:15  
  Actual Clear Date: 08/09/2016   Actual Clear Time: 23:40  
     
  Incident Headline: ADSL : MARTON HEATH : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service has been restored as of 23:40. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01260
 
  Duration: 0 days 02 hours 24 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MARTON HEATH : MUX 101 : LOSS OF SERVICE (CI) : Reference 45479 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45479   Issue : 2  
  Detected Date: 08/09/2016   Detected Time: 21:20  
  Start Date: 08/09/2016   Start Time: 21:15  
  Anticipated Clear Date: 09/09/2016   Anticipated Clear Time: 00:30  
  Next Update Date: 08/09/2016   Next Update Time: 23:45  
     
  Incident Headline: ADSL : MARTON HEATH : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is currently en route to Marton Heath to investigate cause of the failure, ETA 23:05. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration or sooner should there be a significant development.  
  Dialling Codes Affected:
01260
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MARTON HEATH SERVICE CODE]: MUX 101 : LOSS OF SERVICE : Reference 45479 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45479   Issue : 1  
  Detected Date: 08/09/2016   Detected Time: 21:20  
  Start Date: 08/09/2016   Start Time: 21:15  
  Anticipated Clear Date: 09/09/2016   Anticipated Clear Time: 01:20  
  Next Update Date: 08/09/2016   Next Update Time: 22:20  
     
  Incident Headline: ADSL :[MARTON HEATH SERVICE CODE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01260
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MARTON HEATH SERVICE CODE]: MUX 101 : LOSS OF SERVICE : Reference 45479 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45479   Issue : 1  
  Detected Date: 08/09/2016   Detected Time: 21:20  
  Start Date: 08/09/2016   Start Time: 21:15  
  Anticipated Clear Date: 09/09/2016   Anticipated Clear Time: 01:20  
  Next Update Date: 08/09/2016   Next Update Time: 22:20  
     
  Incident Headline: ADSL :[MARTON HEATH SERVICE CODE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01260
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : COADS GREEN : ZOC-MSAN-301 : LINE CARD : CI : Reference 45415 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45415   Issue : FINAL  
  Detected Date: 08/09/2016   Detected Time: 15:17  
  Start Date: 08/09/2016   Start Time: 15:17  
  Actual Clear Date: 08/09/2016   Actual Clear Time: 17:02  
     
  Incident Headline: ADSL : COADS GREEN : ZOC-MSAN-301 : LINE CARD : CI  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01566
 
  Duration: 0 days 01 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STAINDROP]: MUX 301 : LOSS OF SERVICE : Reference 45428 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45428   Issue : FINAL  
  Detected Date: 08/09/2016   Detected Time: 15:37  
  Start Date: 08/09/2016   Start Time: 15:26  
  Actual Clear Date: 08/09/2016   Actual Clear Time: 15:26  
     
  Incident Headline: ADSL :[STAINDROP]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01833
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STAINDROP]: MUX 301 : LOSS OF SERVICE : Reference 45428 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45428   Issue : 1  
  Detected Date: 08/09/2016   Detected Time: 15:37  
  Start Date: 08/09/2016   Start Time: 15:26  
  Anticipated Clear Date: 08/09/2016   Anticipated Clear Time: 19:37  
  Next Update Date: 08/09/2016   Next Update Time: 16:37  
     
  Incident Headline: ADSL :[STAINDROP]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01833
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : COADS GREEN : ZOC-MSAN-301 : LINE CARD : CI : Reference 45415 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45415   Issue : 1  
  Detected Date: 08/09/2016   Detected Time: 15:17  
  Start Date: 08/09/2016   Start Time: 15:17  
  Anticipated Clear Date: 08/09/2016   Anticipated Clear Time: 20:17  
  Next Update Date: 08/09/2016   Next Update Time: 20:17  
     
  Incident Headline: ADSL : COADS GREEN : ZOC-MSAN-301 : LINE CARD : CI  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01566
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.