Friday, March 10, 2017

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : INCIDENT CANCELLED : Reference 13418 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13418   Issue : FINAL  
  Detected Date: 10/03/2017   Detected Time: 02:57  
  Start Date: 10/03/2017   Start Time: 02:47  
  Actual Clear Date: 10/03/2017   Actual Clear Time: 02:47  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Incident cancelled.
 
  Closure Details: Incident cancelled as due to a Planned work ref PW265942. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE (CANCELLED) : Reference 13426 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13426   Issue : FINAL  
  Detected Date: 10/03/2017   Detected Time: 02:57  
  Start Date: 10/03/2017   Start Time: 02:47  
  Actual Clear Date: 10/03/2017   Actual Clear Time: 02:47  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled as duplicate of IMT13418/17 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 13418 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13418   Issue : 1  
  Detected Date: 10/03/2017   Detected Time: 02:57  
  Start Date: 10/03/2017   Start Time: 02:47  
  Anticipated Clear Date: 10/03/2017   Anticipated Clear Time: 06:57  
  Next Update Date: 10/03/2017   Next Update Time: 03:57  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 13426 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13426   Issue : 1  
  Detected Date: 10/03/2017   Detected Time: 02:57  
  Start Date: 10/03/2017   Start Time: 02:47  
  Anticipated Clear Date: 10/03/2017   Anticipated Clear Time: 06:57  
  Next Update Date: 10/03/2017   Next Update Time: 03:57  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SHERBURN NTH YORKS]: MUX 301 : INCIDENT CANCELLED : Reference 13412 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13412   Issue : FINAL  
  Detected Date: 10/03/2017   Detected Time: 02:34  
  Start Date: 10/03/2017   Start Time: 02:32  
  Actual Clear Date: 10/03/2017   Actual Clear Time: 02:32  
     
  Incident Headline: ADSL :[SHERBURN NTH YORKS]: MUX 301 : INCIDENT CANCELLED  
     
  Incident Details: Incident cancelled  
  Closure Details: Incident cancelled as outage is due to planned works on PW321477. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01944
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE : Reference 13412 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13412   Issue : 1  
  Detected Date: 10/03/2017   Detected Time: 02:34  
  Start Date: 10/03/2017   Start Time: 02:32  
  Anticipated Clear Date: 10/03/2017   Anticipated Clear Time: 06:34  
  Next Update Date: 10/03/2017   Next Update Time: 03:34  
     
  Incident Headline: ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01944
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 13390 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13390   Issue : FINAL  
  Detected Date: 10/03/2017   Detected Time: 00:15  
  Start Date: 10/03/2017   Start Time: 00:05  
  Actual Clear Date: 10/03/2017   Actual Clear Time: 00:05  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled as this was an impact of a planned work, ref PW321582.  
  Closure Details: Incident cancelled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 13390 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13390   Issue : FINAL  
  Detected Date: 10/03/2017   Detected Time: 00:15  
  Start Date: 10/03/2017   Start Time: 00:05  
  Actual Clear Date: 10/03/2017   Actual Clear Time: 00:05  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled as this was an impact of a planned work, ref PW321582.  
  Closure Details: Incident cancelled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE : Reference 13386 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13386   Issue : FINAL  
  Detected Date: 10/03/2017   Detected Time: 00:07  
  Start Date: 10/03/2017   Start Time: 00:05  
  Actual Clear Date: 10/03/2017   Actual Clear Time: 00:05  
     
  Incident Headline: ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled.  
  Closure Details: Incident cancelled as this was an impact of a planned work, ref PW321582. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01456
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 13390 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13390   Issue : 1  
  Detected Date: 10/03/2017   Detected Time: 00:15  
  Start Date: 10/03/2017   Start Time: 00:05  
  Anticipated Clear Date: 10/03/2017   Anticipated Clear Time: 04:15  
  Next Update Date: 10/03/2017   Next Update Time: 01:15  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE : Reference 13386 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13386   Issue : 1  
  Detected Date: 10/03/2017   Detected Time: 00:07  
  Start Date: 10/03/2017   Start Time: 00:05  
  Anticipated Clear Date: 10/03/2017   Anticipated Clear Time: 04:07  
  Next Update Date: 10/03/2017   Next Update Time: 01:07  
     
  Incident Headline: ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01456
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 9, 2017

Broadband Incident Report : ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 13279 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13279   Issue : FINAL  
  Detected Date: 09/03/2017   Detected Time: 13:54  
  Start Date: 09/03/2017   Start Time: 13:54  
  Actual Clear Date: 09/03/2017   Actual Clear Time: 16:00  
     
  Incident Headline: ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 16:00 after a card reset at Chelwood Gate. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 02 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 13314 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13314   Issue : FINAL  
  Detected Date: 09/03/2017   Detected Time: 15:39  
  Start Date: 09/03/2017   Start Time: 15:29  
  Actual Clear Date: 09/03/2017   Actual Clear Time: 15:30  
     
  Incident Headline: ADSL : FINTRY : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service auto-restored at 15:30. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01360
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.