Friday, August 24, 2007

Broadband Incident Report : :MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE : Reference 20975 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20975   Issue : 1  
  Detected Date: 24/08/2007   Detected Time: 21:27  
  Start Date: 24/08/2007   Start Time: 21:25  
  Anticipated Clear Date: 24/08/2007   Anticipated Clear Time: 21:40  
     
  Incident Headline: :MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service.


 
  Progress Details: Service has been restored.

This issue may have been due to a working party.

-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 24/08/2007 21:55

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060016 Standard - (MID 8351184)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/08/2007 13:52
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060016

Planned duration details:

Planned start: 14/09/2007 06:15

Planned finish: 14/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059964 Standard - (MID 8351080)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/08/2007 13:48
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059964

Planned duration details:

Planned start: 14/09/2007 06:15

Planned finish: 14/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059967 Standard - (MID 8350963)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/08/2007 13:45
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059967

Planned duration details:

Planned start: 14/09/2007 06:15

Planned finish: 14/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059948 Standard - (MID 8350583)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/08/2007 13:16
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059948

Planned duration details:

Planned start: 14/09/2007 06:15

Planned finish: 14/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059941 Standard - (MID 8350439)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/08/2007 13:14
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059941

Planned duration details:

Planned start: 14/09/2007 06:15

Planned finish: 14/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059932 Standard - (MID 8348406)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/08/2007 08:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059932

Planned duration details:

Planned start: 13/09/2007 06:15

Planned finish: 13/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060006 Standard - (MID 8347871)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
24/08/2007 08:33
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060006

Planned duration details:

Planned start: 06/09/2007 00:00

Planned finish: 06/09/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. this period there should be no loss of Service. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, August 23, 2007

Broadband Incident Report : : ERX18. EDINBURGH4: PARTIAL LOSS OF SERVICE : Reference 20848 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20848   Issue : 1  
  Detected Date: 23/08/2007   Detected Time: 18:00  
  Start Date: 23/08/2007   Start Time: 17:58  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 19:58  
     
  Incident Headline: : ERX18. EDINBURGH4: PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service.

It is possible that this disruption may not affect all end users.

 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 18:27

Broadband Incident Report : ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102 : LOSS OF SERVICE : Reference 20831 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20831   Issue : FINAL  
  Detected Date: 23/08/2007   Detected Time: 14:33  
  Start Date: 23/08/2007   Start Time: 14:33  
  Actual Clear Date: 23/08/2007   Actual Clear Time: 15:38  
     
  Incident Headline: ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0138601905
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 16:00

Broadband Incident Report : ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102 : LOSS OF SERVICE : Reference 20831 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20831   Issue : 2  
  Detected Date: 23/08/2007   Detected Time: 14:33  
  Start Date: 23/08/2007   Start Time: 14:33  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 16:33  
     
  Incident Headline: ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0138601905
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 15:36

Broadband Incident Report : ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102 : LOSS OF SERVICE : Reference 20831 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20831   Issue : 1  
  Detected Date: 23/08/2007   Detected Time: 14:33  
  Start Date: 23/08/2007   Start Time: 14:33  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 16:33  
     
  Incident Headline: ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs ECKINGTON MUX 101 & WORCESTER SAINT PETERS MUX 102







 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0138601905
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 14:54

Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20795 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20795   Issue : FINAL  
  Detected Date: 23/08/2007   Detected Time: 10:52  
  Start Date: 23/08/2007   Start Time: 10:52  
  Actual Clear Date: 23/08/2007   Actual Clear Time: 12:38  
     
  Incident Headline: TONYREFAIL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01443
 
     

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System Time Stamp: 23/08/2007 13:11

Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20795 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20795   Issue : 3  
  Detected Date: 23/08/2007   Detected Time: 10:52  
  Start Date: 23/08/2007   Start Time: 10:52  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 13:20  
     
  Incident Headline: TONYREFAIL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01443
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 12:24

Broadband Incident Report : PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE : Reference 20781 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20781   Issue : FINAL  
  Detected Date: 23/08/2007   Detected Time: 09:44  
  Start Date: 23/08/2007   Start Time: 09:43  
  Actual Clear Date: 23/08/2007   Actual Clear Time: 11:43  
     
  Incident Headline: PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101






 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01738
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 12:16

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059855 Standard - (MID 8340531)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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23/08/2007 12:14
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059855

Planned duration details:

Planned start: 12/09/2007 06:15

Planned finish: 12/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE : Reference 20781 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20781   Issue : 3  
  Detected Date: 23/08/2007   Detected Time: 09:44  
  Start Date: 23/08/2007   Start Time: 09:43  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 12:44  
     
  Incident Headline: PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01738
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 11:50

Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20795 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20795   Issue : 2  
  Detected Date: 23/08/2007   Detected Time: 10:52  
  Start Date: 23/08/2007   Start Time: 10:52  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 12:52  
     
  Incident Headline: TONYREFAIL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01443
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 11:46

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059666 Standard - (MID 8339871)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
23/08/2007 11:27
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059666

Planned duration details:

Planned start: 12/09/2007 02:00

Planned finish: 12/09/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20795 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20795   Issue : 1  
  Detected Date: 23/08/2007   Detected Time: 10:52  
  Start Date: 23/08/2007   Start Time: 10:52  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 12:52  
     
  Incident Headline: TONYREFAIL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01443
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 11:03

Broadband Incident Report : PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE : Reference 20781 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20781   Issue : 2  
  Detected Date: 23/08/2007   Detected Time: 09:44  
  Start Date: 23/08/2007   Start Time: 09:43  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 11:43  
     
  Incident Headline: PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01738
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 10:29

Broadband Incident Report : PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE : Reference 20781 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20781   Issue : 1  
  Detected Date: 23/08/2007   Detected Time: 09:44  
  Start Date: 23/08/2007   Start Time: 09:43  
  Anticipated Clear Date: 23/08/2007   Anticipated Clear Time: 11:43  
     
  Incident Headline: PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101







 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01738
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2007 10:13

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059862 Standard - (MID 8338408)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
23/08/2007 09:02
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059862

Planned duration details:

Planned start: 11/09/2007 03:00

Planned finish: 11/09/2007 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 15 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.