Thursday, November 20, 2014

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : FINAL  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Actual Clear Date: 20/11/2014   Actual Clear Time: 23:15  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23:15 after a fibre fault at Runfold. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01252
 
  Duration: 0 days 07 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DRUMOAK : DSL 101 : LOSS OF SERVICE : INCIDENT CANCELLED. : Reference 45171 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45171   Issue : FINAL  
  Detected Date: 20/11/2014   Detected Time: 23:07  
  Start Date: 20/11/2014   Start Time: 23:01  
  Actual Clear Date: 20/11/2014   Actual Clear Time: 23:01  
     
  Incident Headline: ADSL : DRUMOAK : DSL 101 : LOSS OF SERVICE : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled due to planned work PW245176. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DRUMOAK : DSL 101 : LOSS OF SERVICE : Reference 45171 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45171   Issue : 2  
  Detected Date: 20/11/2014   Detected Time: 23:07  
  Start Date: 20/11/2014   Start Time: 23:01  
  Anticipated Clear Date: 21/11/2014   Anticipated Clear Time: 01:01  
  Next Update Date: 21/11/2014   Next Update Time: 00:07  
     
  Incident Headline: ADSL : DRUMOAK : DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Degraded internet services for {183} Broadband customers at DRUMOAK

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01330
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DRUMOAK : DSL 101 : LOSS OF SERVICE : Reference 45171 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45171   Issue : 1  
  Detected Date: 20/11/2014   Detected Time: 23:07  
  Start Date: 20/11/2014   Start Time: 23:01  
  Anticipated Clear Date: 21/11/2014   Anticipated Clear Time: 01:01  
  Next Update Date: 21/11/2014   Next Update Time: 00:07  
     
  Incident Headline: ADSL : DRUMOAK : DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : 6  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Anticipated Clear Date: 21/11/2014   Anticipated Clear Time: 00:15  
  Next Update Date: 20/11/2014   Next Update Time: 23:55  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer (PTO) is now on site at Runfold and has located the damage. A fix is now being implemented with an estimated time of restoration of 00:15. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : 5  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Anticipated Clear Date: 21/11/2014   Anticipated Clear Time: 01:00  
  Next Update Date: 20/11/2014   Next Update Time: 23:15  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer (PTO) is now on site at Puttenham investigating further. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : 4  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Anticipated Clear Date: 20/11/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 20/11/2014   Next Update Time: 20:30  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause of this failure is a suspected fibre fault. A request has been made for a Precision Test Officer (PTO) to be tasked to site to continue investigations, no ETA at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : 3  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Anticipated Clear Date: 20/11/2014   Anticipated Clear Time: 19:25  
  Next Update Date: 20/11/2014   Next Update Time: 19:00  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been to Guildford ATM node and is now en route to Runfold ATE for further investigations his ETA is 17:45. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : 2  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Anticipated Clear Date: 20/11/2014   Anticipated Clear Time: 17:27  
  Next Update Date: 20/11/2014   Next Update Time: 16:27  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUNFOLD MUX 001 : LOSS OF SERVICE : Reference 45123 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45123   Issue : 1  
  Detected Date: 20/11/2014   Detected Time: 15:27  
  Start Date: 20/11/2014   Start Time: 15:27  
  Anticipated Clear Date: 20/11/2014   Anticipated Clear Time: 17:27  
  Next Update Date: 20/11/2014   Next Update Time: 16:27  
     
  Incident Headline: : RUNFOLD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, November 19, 2014

Broadband Incident Report : ADSL : GLENURQUHART : DSL 101 : DEGRADED SERVICE (CI) : Reference 44785 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44785   Issue : FINAL  
  Detected Date: 18/11/2014   Detected Time: 23:16  
  Start Date: 18/11/2014   Start Time: 23:15  
  Actual Clear Date: 19/11/2014   Actual Clear Time: 19:45  
     
  Incident Headline: ADSL : GLENURQUHART : DSL 101 : DEGRADED SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 19:45 after a hardware change at Glenurquhart. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01456
 
  Duration: 0 days 20 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GLENURQUHART : DSL 101 : DEGRADED SERVICE (CI) : Reference 44785 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44785   Issue : 3  
  Detected Date: 18/11/2014   Detected Time: 23:16  
  Start Date: 18/11/2014   Start Time: 23:15  
  Anticipated Clear Date: 19/11/2014   Anticipated Clear Time: 13:30  
  Next Update Date: 19/11/2014   Next Update Time: 10:00  
     
  Incident Headline: ADSL : GLENURQUHART : DSL 101 : DEGRADED SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Root cause of this incident has been proved to a faulty power connector at Glenurquhart. Spare hardware not available until the normal business day. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01456
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, November 18, 2014

Broadband Incident Report : ADSL : GLENURQUHART : DSL 101 : LOSS OF SERVICE : Reference 44785 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44785   Issue : 2  
  Detected Date: 18/11/2014   Detected Time: 23:16  
  Start Date: 18/11/2014   Start Time: 23:15  
  Anticipated Clear Date: 19/11/2014   Anticipated Clear Time: 01:15  
  Next Update Date: 19/11/2014   Next Update Time: 00:16  
     
  Incident Headline: ADSL : GLENURQUHART : DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet service for {183} Broadband customers at GLENURQUHART

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01456
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.