Friday, January 20, 2012

Broadband Incident Report : : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE : Reference 1820 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1820   Issue : FINAL  
  Detected Date: 20/01/2012   Detected Time: 22:28  
  Start Date: 20/01/2012   Start Time: 22:27  
  Actual Clear Date: 20/01/2012   Actual Clear Time: 22:35  
     
  Incident Headline: : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 22.35; by completing: a reseat of hardware. Spare card ordered as a precaution BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0188601905
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE : Reference 1820 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1820   Issue : 1  
  Detected Date: 20/01/2012   Detected Time: 22:28  
  Start Date: 20/01/2012   Start Time: 22:27  
  Anticipated Clear Date: 21/01/2012   Anticipated Clear Time: 02:28  
  Next Update Date: 20/01/2012   Next Update Time: 23:30  
     
  Incident Headline: : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer is now on site investigating card failure  
  Dialling Codes Affected:
0188601905
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE : Reference 1817 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1817   Issue : FINAL  
  Detected Date: 20/01/2012   Detected Time: 20:57  
  Start Date: 20/01/2012   Start Time: 20:35  
  Actual Clear Date: 20/01/2012   Actual Clear Time: 20:57  
     
  Incident Headline: : WORCESTER NODE 10008 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 20:57; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0188601905
 
  Duration: 0 days 00 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 1752 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1752   Issue : FINAL  
  Detected Date: 20/01/2012   Detected Time: 08:36  
  Start Date: 20/01/2012   Start Time: 08:35  
  Actual Clear Date: 20/01/2012   Actual Clear Time: 09:23  
     
  Incident Headline: : SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:23 after a card was changed BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201158011590122601246
0127401302013320134701377
0140001422014230142701472
0150701522016128016137016161
01618601623016250164201653
0167301677017040172401740
0175101759017730177701845
019430197701777
 
  Duration: 0 days 00 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 1752 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1752   Issue : 2  
  Detected Date: 20/01/2012   Detected Time: 08:36  
  Start Date: 20/01/2012   Start Time: 08:35  
  Anticipated Clear Date: 20/01/2012   Anticipated Clear Time: 11:35  
  Next Update Date: 20/01/2012   Next Update Time: 10:15  
     
  Incident Headline: SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 6655 Broadband end users. Engineer now on site investigating cause of the failure. Next update will be at 10:15
 
  Dialling Codes Affected:
0113201158011590122601246
0127401302013320134701377
0140001422014230142701472
0150701522016128016137016161
01618601623016250164201653
0167301677017040172401740
0175101759017730177701845
019430197701777
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD : LOSS OF SERVICE : Reference 1752 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1752   Issue : 1  
  Detected Date: 20/01/2012   Detected Time: 08:36  
  Start Date: 20/01/2012   Start Time: 08:35  
  Anticipated Clear Date: 20/01/2012   Anticipated Clear Time: 11:35  
  Next Update Date: 20/01/2012   Next Update Time: 09:45  
     
  Incident Headline: : SHEFFIELD : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer tasked to site to investigate cause of the failure. Next update will be at 09:45
 
  Dialling Codes Affected:
0113201158011590122601246
0127401302013320134701377
0140001422014230142701472
0150701522016128016137016161
01618601623016250164201653
0167301677017040172401740
0175101759017730177701845
019430197701777
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MADINGLEY MUX 102 : LOSS OF SERVICE : Reference 1719 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1719   Issue : FINAL  
  Detected Date: 19/01/2012   Detected Time: 21:36  
  Start Date: 19/01/2012   Start Time: 21:36  
  Actual Clear Date: 20/01/2012   Actual Clear Time: 00:30  
     
  Incident Headline: : MADINGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored as of 00.30 after a high voltage fault was cleared by the local power supply company BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01954
 
  Duration: 0 days 02 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 19, 2012

Broadband Incident Report : : MADINGLEY MUX 102 : LOSS OF SERVICE : Reference 1719 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1719   Issue : 2  
  Detected Date: 19/01/2012   Detected Time: 21:36  
  Start Date: 19/01/2012   Start Time: 21:36  
  Anticipated Clear Date: 20/01/2012   Anticipated Clear Time: 01:30  
  Next Update Date: 20/01/2012   Next Update Time: 01:30  
     
  Incident Headline: : MADINGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Power engineers are onsite and have been advised by the Electricity Board that power should be fully restored at 01.00.  
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MADINGLEY MUX 102 : LOSS OF SERVICE : Reference 1719 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1719   Issue : 1  
  Detected Date: 19/01/2012   Detected Time: 21:36  
  Start Date: 19/01/2012   Start Time: 21:36  
  Anticipated Clear Date: 19/01/2012   Anticipated Clear Time: 23:45  
  Next Update Date: 19/01/2012   Next Update Time: 23:00  
     
  Incident Headline: : MADINGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Mains power fault in the area under investigation by electricity board.  
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1690 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1690   Issue : FINAL  
  Detected Date: 19/01/2012   Detected Time: 15:36  
  Start Date: 19/01/2012   Start Time: 15:33  
  Actual Clear Date: 19/01/2012   Actual Clear Time: 18:07  
     
  Incident Headline: : INVERNESS AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:07 by completing a change of connectors. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01847
 
  Duration: 0 days 02 hours 34 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1690 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1690   Issue : 3  
  Detected Date: 19/01/2012   Detected Time: 15:36  
  Start Date: 19/01/2012   Start Time: 15:33  
  Anticipated Clear Date: 19/01/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 19/01/2012   Next Update Time: 19:00  
     
  Incident Headline: : INVERNESS AREA: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1690 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1690   Issue : 2  
  Detected Date: 19/01/2012   Detected Time: 15:36  
  Start Date: 19/01/2012   Start Time: 15:33  
  Anticipated Clear Date: 19/01/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 19/01/2012   Next Update Time: 18:00  
     
  Incident Headline: : INVERNESS AREA: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Next update 18.00  
  Dialling Codes Affected:
01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1690 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1690   Issue : 1  
  Detected Date: 19/01/2012   Detected Time: 15:36  
  Start Date: 19/01/2012   Start Time: 15:33  
  Anticipated Clear Date: 19/01/2012   Anticipated Clear Time: 17:33  
  Next Update Date: 19/01/2012   Next Update Time: 16:45  
     
  Incident Headline: : INVERNESS AREA: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 16.45
 
  Dialling Codes Affected:
01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.