Saturday, August 14, 2010

Broadband Incident Report : THAMES DITTON MUX 101 : LOSS OF SERVICE : Reference 22994 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22994   Issue : FINAL  
  Detected Date: 13/08/2010   Detected Time: 20:48  
  Start Date: 13/08/2010   Start Time: 20:46  
  Actual Clear Date: 14/08/2010   Actual Clear Time: 01:00  
     
  Incident Headline: THAMES DITTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02032580208224020833902083980208786
0208873020897202083390208398
 
     

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System Time Stamp: 14/08/2010 01:23

Broadband Incident Report : THAMES DITTON MUX 101 : LOSS OF SERVICE : Reference 22994 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22994   Issue : 4  
  Detected Date: 13/08/2010   Detected Time: 20:48  
  Start Date: 13/08/2010   Start Time: 20:46  
  Anticipated Clear Date: 14/08/2010   Anticipated Clear Time: 02:00  
     
  Incident Headline: THAMES DITTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032580208224020833902083980208786
0208873020897202083390208398
 
     

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System Time Stamp: 14/08/2010 00:30

Friday, August 13, 2010

Broadband Incident Report : THAMES DITTON MUX 101 : LOSS OF SERVICE : Reference 22994 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22994   Issue : 3  
  Detected Date: 13/08/2010   Detected Time: 20:48  
  Start Date: 13/08/2010   Start Time: 20:46  
  Anticipated Clear Date: 14/08/2010   Anticipated Clear Time: 00:30  
     
  Incident Headline: THAMES DITTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032580208224020833902083980208786
0208873020897202083390208398
 
     

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System Time Stamp: 13/08/2010 23:34

Broadband Incident Report : : THAMES DITTON MUX 101 : LOSS OF SERVICE : Reference 22994 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22994   Issue : 2  
  Detected Date: 13/08/2010   Detected Time: 20:48  
  Start Date: 13/08/2010   Start Time: 20:46  
  Anticipated Clear Date: 13/08/2010   Anticipated Clear Time: 23:30  
     
  Incident Headline: : THAMES DITTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032580208224020833902083980208786
0208873020897202083390208398
 
     

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System Time Stamp: 13/08/2010 21:30

Broadband Incident Report : : THAMES DITTON MUX 101 : LOSS OF SERVICE : Reference 22994 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22994   Issue : 1  
  Detected Date: 13/08/2010   Detected Time: 20:48  
  Start Date: 13/08/2010   Start Time: 20:46  
  Anticipated Clear Date: 13/08/2010   Anticipated Clear Time: 23:30  
     
  Incident Headline: : THAMES DITTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032580208224020833902083980208786
0208873020897202083390208398
 
     

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System Time Stamp: 13/08/2010 20:54

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE : Reference 22978 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22978   Issue : FINAL  
  Detected Date: 13/08/2010   Detected Time: 16:10  
  Start Date: 13/08/2010   Start Time: 16:06  
  Actual Clear Date: 13/08/2010   Actual Clear Time: 17:23  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01214501245013230134201424
0143501474014930158001634
0170701732017950182501892
019920203022020305502030690203076
02031150203155020317702031820203184
02031860203202020320602032110203221
02032220203224020322902032310203232
02032340203240020324702032490203262
02032630203267020326802034870207001
02070050207012020702102070330207062
02070640207068020709302070950207159
02071680207202020720702072090207213
02072220207223020722802072310207232
02072330207236020723702072410207248
02072490207252020725402072560207259
02072610207263020726602072720207274
02072750207277020728102072860207289
02073260207329020733202073460207349
02073500207351020735202073540207358
02073660207376020739402074010207460
02074690207489020749802075010207502
02075030207510020751502075170207519
02075310207536020753702075380207561
02075640207565020758502075920207593
02076070207609020761302076190207620
02076220207627020763002076330207635
02076390207640020764202076520207684
02076860207687020769002076970207700
02077010207703020770402077080207719
02077200207729020773002077320207733
02077370207738020773902077400207749
02077510207771020778702077950207801
02078030207812020781902078210207823
02078240207828020783402078540207881
02079010207922020792302079240207928
02079310207932020796702079760207978
02079870208141020817702082080208211
02082160208222020824502082570208275
02082810208292020834302083440208345
02083460208349020835002083510208352
02083610208362020836402083650208368
02083710208372020837302083740208376
02084400208441020844202084440208447
02084490208450020845202084700208471
02084720208475020848202084880208503
02085100208525020853302085480208552
02085760208586020863202087350208740
02087420208743020874602087490208762
02088030208807020881102088150208821
02088260208829020883002088800208881
02088820208883020888402088860208887
02088880208889020892002089220208925
02089260208932020896702089800208981
020898302089850208986LLCL0LLLN0
0208986
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/08/2010 17:38

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE : Reference 22978 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22978   Issue : 2  
  Detected Date: 13/08/2010   Detected Time: 16:10  
  Start Date: 13/08/2010   Start Time: 16:06  
  Anticipated Clear Date: 13/08/2010   Anticipated Clear Time: 18:09  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01214501245013230134201424
0143501474014930158001634
0170701732017950182501892
019920203022020305502030690203076
02031150203155020317702031820203184
02031860203202020320602032110203221
02032220203224020322902032310203232
02032340203240020324702032490203262
02032630203267020326802034870207001
02070050207012020702102070330207062
02070640207068020709302070950207159
02071680207202020720702072090207213
02072220207223020722802072310207232
02072330207236020723702072410207248
02072490207252020725402072560207259
02072610207263020726602072720207274
02072750207277020728102072860207289
02073260207329020733202073460207349
02073500207351020735202073540207358
02073660207376020739402074010207460
02074690207489020749802075010207502
02075030207510020751502075170207519
02075310207536020753702075380207561
02075640207565020758502075920207593
02076070207609020761302076190207620
02076220207627020763002076330207635
02076390207640020764202076520207684
02076860207687020769002076970207700
02077010207703020770402077080207719
02077200207729020773002077320207733
02077370207738020773902077400207749
02077510207771020778702077950207801
02078030207812020781902078210207823
02078240207828020783402078540207881
02079010207922020792302079240207928
02079310207932020796702079760207978
02079870208141020817702082080208211
02082160208222020824502082570208275
02082810208292020834302083440208345
02083460208349020835002083510208352
02083610208362020836402083650208368
02083710208372020837302083740208376
02084400208441020844202084440208447
02084490208450020845202084700208471
02084720208475020848202084880208503
02085100208525020853302085480208552
02085760208586020863202087350208740
02087420208743020874602087490208762
02088030208807020881102088150208821
02088260208829020883002088800208881
02088820208883020888402088860208887
02088880208889020892002089220208925
02089260208932020896702089800208981
020898302089850208986LLCL0LLLN0
0208986
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/08/2010 17:11

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE : Reference 22978 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22978   Issue : 1  
  Detected Date: 13/08/2010   Detected Time: 16:10  
  Start Date: 13/08/2010   Start Time: 16:06  
  Anticipated Clear Date: 13/08/2010   Anticipated Clear Time: 18:06  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01214501245013230134201424
0143501474014930158001634
0170701732017950182501892
019920203022020305502030690203076
02031150203155020317702031820203184
02031860203202020320602032110203221
02032220203224020322902032310203232
02032340203240020324702032490203262
02032630203267020326802034870207001
02070050207012020702102070330207062
02070640207068020709302070950207159
02071680207202020720702072090207213
02072220207223020722802072310207232
02072330207236020723702072410207248
02072490207252020725402072560207259
02072610207263020726602072720207274
02072750207277020728102072860207289
02073260207329020733202073460207349
02073500207351020735202073540207358
02073660207376020739402074010207460
02074690207489020749802075010207502
02075030207510020751502075170207519
02075310207536020753702075380207561
02075640207565020758502075920207593
02076070207609020761302076190207620
02076220207627020763002076330207635
02076390207640020764202076520207684
02076860207687020769002076970207700
02077010207703020770402077080207719
02077200207729020773002077320207733
02077370207738020773902077400207749
02077510207771020778702077950207801
02078030207812020781902078210207823
02078240207828020783402078540207881
02079010207922020792302079240207928
02079310207932020796702079760207978
02079870208141020817702082080208211
02082160208222020824502082570208275
02082810208292020834302083440208345
02083460208349020835002083510208352
02083610208362020836402083650208368
02083710208372020837302083740208376
02084400208441020844202084440208447
02084490208450020845202084700208471
02084720208475020848202084880208503
02085100208525020853302085480208552
02085760208586020863202087350208740
02087420208743020874602087490208762
02088030208807020881102088150208821
02088260208829020883002088800208881
02088820208883020888402088860208887
02088880208889020892002089220208925
02089260208932020896702089800208981
020898302089850208986LLCL0LLLN0
0208986
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/08/2010 16:31

Broadband Incident Report : : ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE. : Reference 22909 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : FINAL  
  Detected Date: 13/08/2010   Detected Time: 08:59  
  Start Date: 13/08/2010   Start Time: 08:57  
  Actual Clear Date: 13/08/2010   Actual Clear Time: 12:10  
     
  Incident Headline: : ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE.  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/08/2010 12:20

Broadband Incident Report : : ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE. : Reference 22909 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : 2  
  Detected Date: 13/08/2010   Detected Time: 08:59  
  Start Date: 13/08/2010   Start Time: 08:57  
  Anticipated Clear Date: 13/08/2010   Anticipated Clear Time: 12:59  
     
  Incident Headline: : ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/08/2010 11:52