Thursday, December 31, 2009

Broadband Incident Report : : ESR8 MILTON KEYNES3 : LOSS OF SERVICE : Reference 32011 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32011   Issue : 1  
  Detected Date: 31/12/2009   Detected Time: 18:44  
  Start Date: 31/12/2009   Start Time: 18:42  
  Anticipated Clear Date: 31/12/2009   Anticipated Clear Time: 18:43  
     
  Incident Headline: : ESR8 MILTON KEYNES3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a
Connection Change
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 31/12/2009 19:05

Wednesday, December 30, 2009

Broadband Incident Report : ESR6 BIRMINGHAM5 : LOSS OF SERVICE : Reference 31900 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31900   Issue : 1  
  Detected Date: 30/12/2009   Detected Time: 10:47  
  Start Date: 30/12/2009   Start Time: 10:47  
  Anticipated Clear Date: 30/12/2009   Anticipated Clear Time: 10:52  
     
  Incident Headline: ESR6 BIRMINGHAM5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has automatically restored.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/12/2009 11:55

Tuesday, December 29, 2009

Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31798   Issue : FINAL  
  Detected Date: 29/12/2009   Detected Time: 01:37  
  Start Date: 29/12/2009   Start Time: 01:34  
  Actual Clear Date: 29/12/2009   Actual Clear Time: 08:50  
     
  Incident Headline: : LLANISHEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service fully restored at 08.50 after a card change at Llanishen. Service has been closely monitored during the three hour stability period.
----------------------------------BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 29/12/2009 12:25

Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31798   Issue : 3  
  Detected Date: 29/12/2009   Detected Time: 01:37  
  Start Date: 29/12/2009   Start Time: 01:34  
  Anticipated Clear Date: 29/12/2009   Anticipated Clear Time: 11:50  
     
  Incident Headline: : LLANISHEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
Service has been restored as of 08.50, we are now monitoring for a stability period of 3 hours.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 29/12/2009 09:08

Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31798   Issue : 2  
  Detected Date: 29/12/2009   Detected Time: 01:37  
  Start Date: 29/12/2009   Start Time: 01:34  
  Anticipated Clear Date: 29/12/2009   Anticipated Clear Time: 07:45  
     
  Incident Headline: : LLANISHEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Intermittent fault, service restored at 03:00 after an SDH card reseat. Cards being replaced due to repeat failure, spares ordered estimated time of arrival requested.Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 29/12/2009 03:56

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31798 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31798   Issue : 1  
  Detected Date: 29/12/2009   Detected Time: 01:37  
  Start Date: 29/12/2009   Start Time: 01:34  
  Anticipated Clear Date: 29/12/2009   Anticipated Clear Time: 04:00  
     
  Incident Headline: : LLANISHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 29/12/2009 01:43

Monday, December 28, 2009

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31773   Issue : FINAL  
  Detected Date: 28/12/2009   Detected Time: 10:50  
  Start Date: 28/12/2009   Start Time: 10:47  
  Actual Clear Date: 28/12/2009   Actual Clear Time: 11:30  
     
  Incident Headline: : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 28/12/2009 17:48

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31753   Issue : FINAL  
  Detected Date: 28/12/2009   Detected Time: 04:03  
  Start Date: 28/12/2009   Start Time: 04:01  
  Actual Clear Date: 28/12/2009   Actual Clear Time: 12:50  
     
  Incident Headline: : LLANISHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to
a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 28/12/2009 17:37

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31753   Issue : 4  
  Detected Date: 28/12/2009   Detected Time: 04:03  
  Start Date: 28/12/2009   Start Time: 04:01  
  Anticipated Clear Date: 28/12/2009   Anticipated Clear Time: 15:50  
     
  Incident Headline: : LLANISHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
Service has been restored as of 12.50, we are now monitoring for a stability period of 3 hours.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 28/12/2009 13:46

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31773   Issue : 3  
  Detected Date: 28/12/2009   Detected Time: 10:50  
  Start Date: 28/12/2009   Start Time: 10:47  
  Anticipated Clear Date: 28/12/2009   Anticipated Clear Time: 15:00  
     
  Incident Headline: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 11:30, we are now monitoring for a stability period of 3 hours.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 28/12/2009 13:06

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31753   Issue : 3  
  Detected Date: 28/12/2009   Detected Time: 04:03  
  Start Date: 28/12/2009   Start Time: 04:01  
  Anticipated Clear Date: 28/12/2009   Anticipated Clear Time: 14:00  
     
  Incident Headline: : LLANISHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 28/12/2009 12:45

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31773   Issue : 2  
  Detected Date: 28/12/2009   Detected Time: 10:50  
  Start Date: 28/12/2009   Start Time: 10:47  
  Anticipated Clear Date: 28/12/2009   Anticipated Clear Time: 15:00  
     
  Incident Headline: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 28/12/2009 11:45

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31773   Issue : 1  
  Detected Date: 28/12/2009   Detected Time: 10:50  
  Start Date: 28/12/2009   Start Time: 10:47  
  Anticipated Clear Date: 28/12/2009   Anticipated Clear Time: 12:47  
     
  Incident Headline: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 28/12/2009 10:56

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31753   Issue : 2  
  Detected Date: 28/12/2009   Detected Time: 04:03  
  Start Date: 28/12/2009   Start Time: 04:01  
  Anticipated Clear Date: 28/12/2009   Anticipated Clear Time: 12:30  
     
  Incident Headline: : LLANISHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
Awaiting spare card to be delivered to site
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02920200292021029203002920310292040
02920410292063029206802920740292075
0292076029209102920680292074
 
     

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System Time Stamp: 28/12/2009 09:20