Friday, October 16, 2015

Broadband Incident Report : ADSL : RGI MSAN 304 : EMERGENCY PEW : Reference 48308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48308   Issue : FINAL  
  Detected Date: 15/10/2015   Detected Time: 08:22  
  Start Date: 15/10/2015   Start Time: 08:22  
  Actual Clear Date: 16/10/2015   Actual Clear Time: 02:15  
     
  Incident Headline: ADSL : RGI MSAN 304 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 02:15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
019141019142019143019144019145
019165019166019167019168
 
  Duration: 0 days 17 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RGI MSAN 304 : EMERGENCY PEW : Reference 48308 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48308   Issue : 1  
  Detected Date: 15/10/2015   Detected Time: 08:22  
  Start Date: 15/10/2015   Start Time: 08:22  
  Anticipated Clear Date: 16/10/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 16/10/2015   Next Update Time: 04:00  
     
  Incident Headline: : RGI MSAN 304 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: EMERGENCY PEW : RGI MSAN 304 MUX REMOTE RESET REQUIRED AS REQUESTED BY BITS TEAM AS SITE NOT PRODUCING ANY DLM DATA, HEADER ONLY FILE. 16/10/2015 BETWEEN 02:00 AND 06:00 : Emergency Pew for Proactive card change between 02.00 and 06.00  
  Dialling Codes Affected:
019141019142019143019144019145
019165019166019167019168
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, October 12, 2015

Broadband Incident Report : ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE (CI) : Reference 47714 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47714   Issue : FINAL  
  Detected Date: 11/10/2015   Detected Time: 17:53  
  Start Date: 11/10/2015   Start Time: 17:50  
  Actual Clear Date: 12/10/2015   Actual Clear Time: 08:30  
     
  Incident Headline: ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 08:30 after fibres were re-spliced. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330To Fo
 
  Duration: 0 days 14 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, October 11, 2015

Broadband Incident Report : ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE (CI) : Reference 47714 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47714   Issue : 2  
  Detected Date: 11/10/2015   Detected Time: 17:53  
  Start Date: 11/10/2015   Start Time: 17:50  
  Anticipated Clear Date: 12/10/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 12/10/2015   Next Update Time: 10:00  
     
  Incident Headline: ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01330To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE : Reference 47714 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47714   Issue : 1  
  Detected Date: 11/10/2015   Detected Time: 17:53  
  Start Date: 11/10/2015   Start Time: 17:50  
  Anticipated Clear Date: 11/10/2015   Anticipated Clear Time: 21:53  
  Next Update Date: 11/10/2015   Next Update Time: 18:53  
     
  Incident Headline: ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01330To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.