Saturday, December 13, 2014

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : FINAL  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Actual Clear Date: 13/12/2014   Actual Clear Time: 02:13  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:13. It was identified that both rectifiers were faulty, these were replaced and a staged recovery of the line cards was carried out. Technical services have carried out final analysis and confirm full service restoration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
  Duration: 0 days 08 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : 8  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Anticipated Clear Date: 13/12/2014   Anticipated Clear Time: 02:57  
  Next Update Date: 13/12/2014   Next Update Time: 02:57  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Faulty rectifiers identified on the router and have been replaced. A staged recovery is now in progress and 3,276 customers have been restored. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48488   Issue : FINAL  
  Detected Date: 12/12/2014   Detected Time: 20:21  
  Start Date: 12/12/2014   Start Time: 20:19  
  Actual Clear Date: 12/12/2014   Actual Clear Time: 22:33  
     
  Incident Headline: : MILTON KEYNES ERX10 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 22:33. 2 rectifiers were then replaced without further impacting customer service. A monitoring period to ensure stability has been completed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0116201223012340127501327
0133501353014000143801442
0146001462014910150901525
0153601548015720160401628
0166401733017360176701773
0177501780018420190801933
019930238067
 
  Duration: 0 days 02 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48488   Issue : 4  
  Detected Date: 12/12/2014   Detected Time: 20:21  
  Start Date: 12/12/2014   Start Time: 20:19  
  Anticipated Clear Date: 13/12/2014   Anticipated Clear Time: 03:00  
  Next Update Date: 13/12/2014   Next Update Time: 02:00  
     
  Incident Headline: : MILTON KEYNES ERX10 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site with one of the replacement rectifiers. Second is still en route to site, revised ETA is 01:00. Operational team are now assisiting with initial on site diagnostics before carrying out the hardware change. Estimated time of restoration is 02:00. Next update will be issued upon service restoration or sooner should there be a significant delay.
 
  Dialling Codes Affected:
0116201223012340127501327
0133501353014000143801442
0146001462014910150901525
0153601548015720160401628
0166401733017360176701773
0177501780018420190801933
019930238067
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : 7  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Anticipated Clear Date: 13/12/2014   Anticipated Clear Time: 02:00  
  Next Update Date: 13/12/2014   Next Update Time: 01:31  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Vendor and technical services along with broadband operations are on the technical recovery call. Hardware change has been performed to no avail. Call is trying to restore comms to the node to get further logs. Vendor has also been requested to engaged their 3rd line to assist with repair. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 12, 2014

Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48488   Issue : 3  
  Detected Date: 12/12/2014   Detected Time: 20:21  
  Start Date: 12/12/2014   Start Time: 20:19  
  Anticipated Clear Date: 13/12/2014   Anticipated Clear Time: 00:30  
  Next Update Date: 13/12/2014   Next Update Time: 00:00  
     
  Incident Headline: : MILTON KEYNES ERX10 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Remote diagnostics have identified a suspected rectifier fault. Spares have been ordered to site, ETA 23:15 and 00:10. An engineer is en route to site to confirm initial diagnostics and replace rectifiers should it be required. Next update will be issued upon service restoration or sooner should there be a significant delay.  
  Dialling Codes Affected:
0116201223012340127501327
0133501353014000143801442
0146001462014910150901525
0153601548015720160401628
0166401733017360176701773
0177501780018420190801933
019930238067
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : 6  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Anticipated Clear Date: 12/12/2014   Anticipated Clear Time: 23:30  
  Next Update Date: 12/12/2014   Next Update Time: 22:30  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of failure. Root cause and estimated time of repair are not known at present. Technical Support called out to investigate further and assist operations control and on site engineer. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : 5  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Anticipated Clear Date: 12/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 12/12/2014   Next Update Time: 22:00  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48488   Issue : 2  
  Detected Date: 12/12/2014   Detected Time: 20:21  
  Start Date: 12/12/2014   Start Time: 20:19  
  Anticipated Clear Date: 12/12/2014   Anticipated Clear Time: 23:30  
  Next Update Date: 12/12/2014   Next Update Time: 22:30  
     
  Incident Headline: : MILTON KEYNES ERX10 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0116201223012340127501327
0133501353014000143801442
0146001462014910150901525
0153601548015720160401628
0166401733017360176701773
0177501780018420190801933
019930238067
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48488   Issue : 1  
  Detected Date: 12/12/2014   Detected Time: 20:21  
  Start Date: 12/12/2014   Start Time: 20:19  
  Anticipated Clear Date: 12/12/2014   Anticipated Clear Time: 23:30  
  Next Update Date: 12/12/2014   Next Update Time: 22:30  
     
  Incident Headline: : MILTON KEYNES ERX10 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Loss of service to 5704 individual customers power supply issue  
  Dialling Codes Affected:
0116201223012340127501327
0133501353014000143801442
0146001462014910150901525
0153601548015720160401628
0166401733017360176701773
0177501780018420190801933
019930238067
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : 4  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Anticipated Clear Date: 12/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 12/12/2014   Next Update Time: 20:45  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA 19:30. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48477   Issue : 3  
  Detected Date: 12/12/2014   Detected Time: 18:05  
  Start Date: 12/12/2014   Start Time: 18:03  
  Anticipated Clear Date: 12/12/2014   Anticipated Clear Time: 20:03  
  Next Update Date: 12/12/2014   Next Update Time: 19:39  
     
  Incident Headline: : ILFORD ERX14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301485014930150201553
0158001603016210162201634
0163801692017020172801760
017870179501953019540207538
020763702079870208548
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.