Saturday, April 28, 2018

Broadband Incident Report : ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI) : Reference 637046 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637046   Issue : FINAL  
  Detected DATE: 28/04/2018   Detected TIME: 16:54  
  START DATE: 28/04/2018   START TIME: 16:54  
  Actual CLEAR DATE: 28/04/2018   Actual CLEAR TIME: 20:28  
     
  Incident Headline: ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI)  
     
  Closure Details: Service fully restored at 20:05 after a hardware change at Aberfeldy.  
  Dialing Codes Affected: 01887  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI) : Reference 637046 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637046   Issue : 3  
  Detected DATE: 28/04/2018   Detected TIME: 16:54  
  START DATE: 28/04/2018   START TIME: 16:54  
  Anticipated CLEAR DATE: 28/04/2018   Anticipated CLEAR TIME: 23:00  
  Next Update Date: 28/04/2018   Next Update Time: 21:00  
     
  Incident Headline: ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: ES engineers now onsite at Pitlochry and Aberfeldy to carry out investigations. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.  
  Dialing Codes Affected: 01887  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI) : Reference 637046 : Issue UPDATE 2

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637046   Issue : 2  
  Detected DATE: 28/04/2018   Detected TIME: 16:54  
  START DATE: 28/04/2018   START TIME: 16:54  
  Anticipated CLEAR DATE: 28/04/2018   Anticipated CLEAR TIME: 21:45  
  Next Update Date: 28/04/2018   Next Update Time: 20:00  
     
  Incident Headline: ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: ES engineers are en route to Pitlochry and Aberfeldy to carry out investigations, ETAs 19:15 and 19:40. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration or upon a signfificant development.  
  Dialing Codes Affected: 01887  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE : Reference 637046 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637046   Issue : 1  
  Detected DATE: 28/04/2018   Detected TIME: 16:54  
  START DATE: 28/04/2018   START TIME: 16:54  
  Anticipated CLEAR DATE: 28/04/2018   Anticipated CLEAR TIME: 21:54  
  Next Update Date: 28/04/2018   Next Update Time: 17:54  
     
  Incident Headline: ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialing Codes Affected: 01887  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.