Monday, November 25, 2013

Broadband Incident Report : : MILTON KEYNES EDGE SWITCH ROUTER 11 : LOSS OF SERVICE : Reference 46381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46381   Issue : FINAL  
  Detected Date: 25/11/2013   Detected Time: 18:35  
  Start Date: 25/11/2013   Start Time: 18:35  
  Actual Clear Date: 25/11/2013   Actual Clear Time: 19:30  
     
  Incident Headline: : MILTON KEYNES EDGE SWITCH ROUTER 11 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:30 after a hardware change at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201223012830153601865
019080193301954
 
  Duration: 0 days 00 hours 55 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE SWITCH ROUTER 11 : LOSS OF SERVICE : Reference 46381 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46381   Issue : 1  
  Detected Date: 25/11/2013   Detected Time: 18:35  
  Start Date: 25/11/2013   Start Time: 18:35  
  Anticipated Clear Date: 25/11/2013   Anticipated Clear Time: 22:35  
  Next Update Date: 25/11/2013   Next Update Time: 20:00  
     
  Incident Headline: : MILTON KEYNES EDGE SWITCH ROUTER 11 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 20:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0116201223012830153601865
019080193301954
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.