Friday, January 9, 2009

Broadband Incident Report : : STIRLING MUX 1 : LOSS OF SERVICE : Reference 557 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 557   Issue : FINAL  
  Detected Date: 09/01/2009   Detected Time: 08:40  
  Start Date: 09/01/2009   Start Time: 08:40  
  Actual Clear Date: 09/01/2009   Actual Clear Time: 12:40  
     
  Incident Headline: : STIRLING MUX 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 09/01/2009 14:51

Broadband Incident Report : : IPSWICH MUX 001 & MUX 002 & COVERDALE MUX 001 : LOSS OF SERVICE : Reference 580 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 580   Issue : FINAL  
  Detected Date: 09/01/2009   Detected Time: 11:12  
  Start Date: 09/01/2009   Start Time: 11:10  
  Actual Clear Date: 09/01/2009   Actual Clear Time: 12:50  
     
  Incident Headline: : IPSWICH MUX 001 & MUX 002 & COVERDALE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Reseat

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 09/01/2009 12:59

Broadband Incident Report : : IPSWICH MUX 001 & MUX 002 & COVERDALE MUX 001 : LOSS OF SERVICE : Reference 580 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 580   Issue : 2  
  Detected Date: 09/01/2009   Detected Time: 11:12  
  Start Date: 09/01/2009   Start Time: 11:10  
  Anticipated Clear Date: 09/01/2009   Anticipated Clear Time: 13:30  
     
  Incident Headline: : IPSWICH MUX 001 & MUX 002 & COVERDALE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 09/01/2009 11:54

Broadband Incident Report : : STIRLING MUX 1 : LOSS OF SERVICE : Reference 557 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 557   Issue : 3  
  Detected Date: 09/01/2009   Detected Time: 08:40  
  Start Date: 09/01/2009   Start Time: 08:40  
  Anticipated Clear Date: 09/01/2009   Anticipated Clear Time: 12:30  
     
  Incident Headline: : STIRLING MUX 1 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 09/01/2009 11:29

Broadband Incident Report : : IPSWICH MUX 001 & MUX 002 & COVERDALE MUX 001 : LOSS OF SERVICE : Reference 580 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 580   Issue : 1  
  Detected Date: 09/01/2009   Detected Time: 11:12  
  Start Date: 09/01/2009   Start Time: 11:10  
  Anticipated Clear Date: 09/01/2009   Anticipated Clear Time: 13:10  
     
  Incident Headline: : IPSWICH MUX 001 & MUX 002 & COVERDALE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 09/01/2009 11:21

Broadband Incident Report : : STIRLING MUX 1 : LOSS OF SERVICE : Reference 557 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 557   Issue : 2  
  Detected Date: 09/01/2009   Detected Time: 08:40  
  Start Date: 09/01/2009   Start Time: 08:40  
  Anticipated Clear Date: 09/01/2009   Anticipated Clear Time: 10:40  
     
  Incident Headline: : STIRLING MUX 1 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 09/01/2009 09:04

Broadband Incident Report : : STIRLING MUX 1 : LOSS OF SERVICE : Reference 557 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 557   Issue : 1  
  Detected Date: 09/01/2009   Detected Time: 08:40  
  Start Date: 09/01/2009   Start Time: 08:40  
  Anticipated Clear Date: 09/01/2009   Anticipated Clear Time: 10:40  
     
  Incident Headline: : STIRLING MUX 1 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 09/01/2009 08:51

Thursday, January 8, 2009

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 473 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 473   Issue : FINAL  
  Detected Date: 08/01/2009   Detected Time: 08:39  
  Start Date: 08/01/2009   Start Time: 08:37  
  Actual Clear Date: 08/01/2009   Actual Clear Time: 10:06  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 08/01/2009 10:44

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 473 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 473   Issue : 4  
  Detected Date: 08/01/2009   Detected Time: 08:39  
  Start Date: 08/01/2009   Start Time: 08:37  
  Anticipated Clear Date: 08/01/2009   Anticipated Clear Time: 11:10  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored, we are now monitoring for stability.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 08/01/2009 10:11

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 473 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 473   Issue : 3  
  Detected Date: 08/01/2009   Detected Time: 08:39  
  Start Date: 08/01/2009   Start Time: 08:37  
  Anticipated Clear Date: 08/01/2009   Anticipated Clear Time: 10:37  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 08/01/2009 09:34

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 473 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 473   Issue : 2  
  Detected Date: 08/01/2009   Detected Time: 08:39  
  Start Date: 08/01/2009   Start Time: 08:37  
  Anticipated Clear Date: 08/01/2009   Anticipated Clear Time: 10:37  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01865
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 08/01/2009 09:06

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 473 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 473   Issue : 1  
  Detected Date: 08/01/2009   Detected Time: 08:39  
  Start Date: 08/01/2009   Start Time: 08:37  
  Anticipated Clear Date: 08/01/2009   Anticipated Clear Time: 10:37  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 08/01/2009 09:01

Wednesday, January 7, 2009

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 430 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 430   Issue : FINAL  
  Detected Date: 07/01/2009   Detected Time: 13:38  
  Start Date: 07/01/2009   Start Time: 13:36  
  Actual Clear Date: 07/01/2009   Actual Clear Time: 19:55  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to a Fibre Fault

-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 07/01/2009 21:28

Broadband Incident Report : SUMMERTOWN MUX 101 : DEGRADED SERVICE : Reference 430 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 430   Issue : 10  
  Detected Date: 07/01/2009   Detected Time: 13:38  
  Start Date: 07/01/2009   Start Time: 13:36  
  Anticipated Clear Date: 07/01/2009   Anticipated Clear Time: 21:30  
     
  Incident Headline: SUMMERTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored, we are now monitoring for stability.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 07/01/2009 20:21