Saturday, November 15, 2008

Broadband Incident Report : : KIRKINTILLOCH MUX 101, MUX 001 AND MSAN 302 : LOSS OF SERVICE : Reference 27617 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27617   Issue : 2  
  Detected Date: 15/11/2008   Detected Time: 22:41  
  Start Date: 15/11/2008   Start Time: 22:40  
  Anticipated Clear Date: 16/11/2008   Anticipated Clear Time: 00:40  
     
  Incident Headline: : KIRKINTILLOCH MUX 101, MUX 001 AND MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
014157014158014177
 
     

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System Time Stamp: 15/11/2008 23:00

Broadband Incident Report : : KIRKINTILLOCH MUX 101, MUX 001 AND MSAN 302 : LOSS OF SERVICE : Reference 27617 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27617   Issue : 1  
  Detected Date: 15/11/2008   Detected Time: 22:41  
  Start Date: 15/11/2008   Start Time: 22:40  
  Anticipated Clear Date: 16/11/2008   Anticipated Clear Time: 00:40  
     
  Incident Headline: : KIRKINTILLOCH MUX 101, MUX 001 AND MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
014157014158014177
 
     

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System Time Stamp: 15/11/2008 22:48

Broadband Incident Report : : GUILDFORD MSAN 301 : LOSS OF SERVICE : Reference 27583 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27583   Issue : FINAL  
  Detected Date: 15/11/2008   Detected Time: 00:10  
  Start Date: 15/11/2008   Start Time: 00:09  
  Actual Clear Date: 15/11/2008   Actual Clear Time: 01:40  
     
  Incident Headline: : GUILDFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Power Cycle

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 15/11/2008 02:19

Broadband Incident Report : : GUILDFORD MSAN 301 : LOSS OF SERVICE : Reference 27583 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27583   Issue : 3  
  Detected Date: 15/11/2008   Detected Time: 00:10  
  Start Date: 15/11/2008   Start Time: 00:09  
  Anticipated Clear Date: 15/11/2008   Anticipated Clear Time: 02:23  
     
  Incident Headline: : GUILDFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 15/11/2008 01:24

Broadband Incident Report : : GUILDFORD MSAN 301 : LOSS OF SERVICE : Reference 27583 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27583   Issue : 2  
  Detected Date: 15/11/2008   Detected Time: 00:10  
  Start Date: 15/11/2008   Start Time: 00:09  
  Anticipated Clear Date: 15/11/2008   Anticipated Clear Time: 02:09  
     
  Incident Headline: : GUILDFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 15/11/2008 00:43

Broadband Incident Report : : GUILDFORD MSAN 301 : LOSS OF SERVICE : Reference 27583 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27583   Issue : 1  
  Detected Date: 15/11/2008   Detected Time: 00:10  
  Start Date: 15/11/2008   Start Time: 00:09  
  Anticipated Clear Date: 15/11/2008   Anticipated Clear Time: 02:09  
     
  Incident Headline: : GUILDFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01483
 
     

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System Time Stamp: 15/11/2008 00:16

Thursday, November 13, 2008

Broadband Incident Report : : HG 0 FOR THE STATIONARY OFFICE ISP : LOSS OF SERVICE : Reference 27488 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27488   Issue : FINAL  
  Detected Date: 13/11/2008   Detected Time: 17:38  
  Start Date: 13/11/2008   Start Time: 17:37  
  Actual Clear Date: 13/11/2008   Actual Clear Time: 17:42  
     
  Incident Headline: : HG 0 FOR THE STATIONARY OFFICE ISP : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change
-----------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/11/2008 18:18

Wednesday, November 12, 2008

Broadband Incident Report : : COBHAM MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 27378 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27378   Issue : FINAL  
  Detected Date: 12/11/2008   Detected Time: 14:00  
  Start Date: 12/11/2008   Start Time: 14:00  
  Actual Clear Date: 12/11/2008   Actual Clear Time: 14:45  
     
  Incident Headline: : COBHAM MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has auto restored and has been monitored for further errors, none seen.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01932
 
     

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System Time Stamp: 12/11/2008 15:58

Broadband Incident Report : : NORTHWICH MUX 101 : LOSS OF SERVICE : Reference 27372 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27372   Issue : FINAL  
  Detected Date: 12/11/2008   Detected Time: 13:04  
  Start Date: 12/11/2008   Start Time: 13:04  
  Actual Clear Date: 12/11/2008   Actual Clear Time: 15:24  
     
  Incident Headline: : NORTHWICH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Connector Change

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01606
 
     

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System Time Stamp: 12/11/2008 15:35

Broadband Incident Report : : COBHAM MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 27378 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27378   Issue : 3  
  Detected Date: 12/11/2008   Detected Time: 14:00  
  Start Date: 12/11/2008   Start Time: 14:00  
  Anticipated Clear Date: 12/11/2008   Anticipated Clear Time: 16:17  
     
  Incident Headline: : COBHAM MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01932
 
     

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System Time Stamp: 12/11/2008 15:18

Broadband Incident Report : : NORTHWICH MUX 101 : LOSS OF SERVICE : Reference 27372 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27372   Issue : 4  
  Detected Date: 12/11/2008   Detected Time: 13:04  
  Start Date: 12/11/2008   Start Time: 13:04  
  Anticipated Clear Date: 12/11/2008   Anticipated Clear Time: 16:15  
     
  Incident Headline: : NORTHWICH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01606
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/11/2008 15:17

Broadband Incident Report : : NORTHWICH MUX 101 : LOSS OF SERVICE : Reference 27372 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27372   Issue : 3  
  Detected Date: 12/11/2008   Detected Time: 13:04  
  Start Date: 12/11/2008   Start Time: 13:04  
  Anticipated Clear Date: 12/11/2008   Anticipated Clear Time: 16:00  
     
  Incident Headline: : NORTHWICH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01606
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/11/2008 15:04

Broadband Incident Report : : COBHAM MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 27378 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27378   Issue : 2  
  Detected Date: 12/11/2008   Detected Time: 14:00  
  Start Date: 12/11/2008   Start Time: 14:00  
  Anticipated Clear Date: 12/11/2008   Anticipated Clear Time: 16:00  
     
  Incident Headline: : COBHAM MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/11/2008 14:35

Broadband Incident Report : : COBHAM MUX 001 : LOSS OF SERVICE : Reference 27378 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27378   Issue : 1  
  Detected Date: 12/11/2008   Detected Time: 14:00  
  Start Date: 12/11/2008   Start Time: 14:00  
  Anticipated Clear Date: 12/11/2008   Anticipated Clear Time: 16:00  
     
  Incident Headline: : COBHAM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01932
 
     

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System Time Stamp: 12/11/2008 14:11