Saturday, January 5, 2008

****SPAM:(5.1)**** Broadband Incident Report : : ILFORD ATM NODE 09223: PARTIAL LOSS OF SERVICE : Reference 335 : Issue FINAL :

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Broadband Incident Report : : HARLESDEN MUX 3: LOSS OF SERVICE : Reference 334 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 334   Issue : FINAL  
  Detected Date: 05/01/2008   Detected Time: 12:06  
  Start Date: 05/01/2008   Start Time: 12:06  
  Actual Clear Date: 05/01/2008   Actual Clear Time: 12:23  
     
  Incident Headline: : HARLESDEN MUX 3: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Reboot of Software

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02031880208453020853702088380208951
0208961020896302089650208838
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/01/2008 12:30

Broadband Incident Report : : HARLESDEN MUX 3: LOSS OF SERVICE : Reference 334 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 334   Issue : 1  
  Detected Date: 05/01/2008   Detected Time: 12:06  
  Start Date: 05/01/2008   Start Time: 12:06  
  Anticipated Clear Date: 05/01/2008   Anticipated Clear Time: 14:06  
     
  Incident Headline: : HARLESDEN MUX 3: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02031880208453020853702088380208951
0208961020896302089650208838
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/01/2008 12:19

Broadband Incident Report : : HENDON WEST MUX 101 : LOSS OF SERVICE : Reference 310 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 310   Issue : FINAL  
  Detected Date: 05/01/2008   Detected Time: 02:40  
  Start Date: 05/01/2008   Start Time: 02:40  
  Actual Clear Date: 05/01/2008   Actual Clear Time: 04:04  
     
  Incident Headline: : HENDON WEST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a Card Change.

This issue may have been due to
an Equipment Failure.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02032090203210020820102082020208203
0208457020863202087320208922
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/01/2008 04:14

Broadband Incident Report : : HENDON WEST MUX 101 : LOSS OF SERVICE : Reference 310 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 310   Issue : 2  
  Detected Date: 05/01/2008   Detected Time: 02:40  
  Start Date: 05/01/2008   Start Time: 02:40  
  Anticipated Clear Date: 05/01/2008   Anticipated Clear Time: 04:40  
     
  Incident Headline: : HENDON WEST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02032090203210020820102082020208203
0208457020863202087320208922
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/01/2008 03:08

Broadband Incident Report : : HENDON WEST MUX 101 : LOSS OF SERVICE : Reference 310 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 310   Issue : 1  
  Detected Date: 05/01/2008   Detected Time: 02:40  
  Start Date: 05/01/2008   Start Time: 02:40  
  Anticipated Clear Date: 05/01/2008   Anticipated Clear Time: 04:40  
     
  Incident Headline: : HENDON WEST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.


Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02032090203210020820102082020208203
0208457020863202087320208922
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/01/2008 02:49

Friday, January 4, 2008

Broadband Incident Report : : WALLINGTON MUX 003 & MSAN 301 : LOSS OF SERVICE : Reference 274 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 274   Issue : FINAL  
  Detected Date: 04/01/2008   Detected Time: 14:38  
  Start Date: 04/01/2008   Start Time: 14:38  
  Actual Clear Date: 04/01/2008   Actual Clear Time: 16:20  
     
  Incident Headline: : WALLINGTON MUX 003 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003, L-WAL-MSAN-301






 
  Progress Details: Service has been restored by completing a reseat of the controller card.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 04/01/2008 16:32

Broadband Incident Report : MONMOUTH DSL 101 : LOSS OF SERVICE : Reference 278 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 278   Issue : FINAL  
  Detected Date: 04/01/2008   Detected Time: 15:27  
  Start Date: 04/01/2008   Start Time: 15:27  
  Actual Clear Date: 04/01/2008   Actual Clear Time: 15:28  
     
  Incident Headline: MONMOUTH DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has automatically restored following a transmission failure.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01600
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 04/01/2008 16:27

Broadband Incident Report : WALLINGTON MUX 003 & MSAN 301 : LOSS OF SERVICE : Reference 274 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 274   Issue : 2  
  Detected Date: 04/01/2008   Detected Time: 14:38  
  Start Date: 04/01/2008   Start Time: 14:38  
  Anticipated Clear Date: 04/01/2008   Anticipated Clear Time: 16:38  
     
  Incident Headline: WALLINGTON MUX 003 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs WALLINGTON MUX 003 & MSAN 301





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 04/01/2008 15:03

Broadband Incident Report : WALLINGTON MUX 003 & MSAN 301 : LOSS OF SERVICE : Reference 274 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 274   Issue : 1  
  Detected Date: 04/01/2008   Detected Time: 14:38  
  Start Date: 04/01/2008   Start Time: 14:38  
  Anticipated Clear Date: 04/01/2008   Anticipated Clear Time: 16:38  
     
  Incident Headline: WALLINGTON MUX 003 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs WALLINGTON MUX 003 & MSAN 301







 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 04/01/2008 14:51

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068038 Standard - (MID 9362258)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
04/01/2008 10:59
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068038

Planned duration details:

Planned start: 22/01/2008 06:15

Planned finish: 22/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068045 Standard - (MID 9361968)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
04/01/2008 10:49
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068045

Planned duration details:

Planned start: 22/01/2008 06:15

Planned finish: 22/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068008 Standard - (MID 9361253)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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04/01/2008 09:37
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068008

Planned duration details:

Planned start: 30/01/2008 06:15

Planned finish: 30/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068042 Standard - (MID 9360702)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
04/01/2008 09:00
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068042

Planned duration details:

Planned start: 31/01/2008 06:15

Planned finish: 31/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, January 3, 2008

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067992 Standard - (MID 9358523)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
03/01/2008 13:25
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067992

Planned duration details:

Planned start: 29/01/2008 23:00

Planned finish: 30/01/2008 01:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 2 hours and 30 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067860 Standard - (MID 9357869)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
03/01/2008 12:55
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067860

Planned duration details:

Planned start: 05/02/2008 06:15

Planned finish: 05/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067856 Standard - (MID 9357774)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
03/01/2008 12:51
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067856

Planned duration details:

Planned start: 05/02/2008 06:15

Planned finish: 05/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067874 Standard - (MID 9356881)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
03/01/2008 12:03
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067874

Planned duration details:

Planned start: 01/02/2008 06:15

Planned finish: 01/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067978 Standard - (MID 9356578)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
03/01/2008 11:55
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067978

Planned duration details:

Planned start: 30/01/2008 06:15

Planned finish: 30/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Wednesday, January 2, 2008

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067946 Emergency - (MID 9355374)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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02/01/2008 14:41
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067946

Planned duration details:

Planned start: 13/01/2008 05:30

Planned finish: 13/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067935 Emergency - (MID 9355165)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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02/01/2008 13:27
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067935

Planned duration details:

Planned start: 05/01/2008 05:30

Planned finish: 05/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067929 Standard - (MID 9354807)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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02/01/2008 10:50
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067929

Planned duration details:

Planned start: 14/01/2008 03:00

Planned finish: 14/01/2008 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There should be no outage to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Tuesday, January 1, 2008

Broadband Incident Report : : HG0 FOR NORWICH & PETERBOROUGH BUILDING SOCIETY : LOSS OF SERVICE : Reference 43 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43   Issue : FINAL  
  Detected Date: 01/01/2008   Detected Time: 21:01  
  Start Date: 01/01/2008   Start Time: 21:00  
  Actual Clear Date: 01/01/2008   Actual Clear Time: 21:16  
     
  Incident Headline: : HG0 FOR NORWICH & PETERBOROUGH BUILDING SOCIETY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a Reset of a Card.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/01/2008 21:37

Monday, December 31, 2007

Broadband Incident Report : : SHEFFORD MUX 101 & LANGFORD MUX 101 : LOSS OF SERVICE : Reference 32038 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32038   Issue : FINAL  
  Detected Date: 31/12/2007   Detected Time: 01:06  
  Start Date: 31/12/2007   Start Time: 01:05  
  Actual Clear Date: 31/12/2007   Actual Clear Time: 05:50  
     
  Incident Headline: : SHEFFORD MUX 101 & LANGFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01462
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 31/12/2007 05:59