Monday, November 20, 2017

Broadband Incident Report : ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE (CI) : Reference 67580 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67580   Issue : FINAL  
  Detected Date: 20/11/2017   Detected Time: 15:35  
  Start Date: 20/11/2017   Start Time: 15:32  
  Actual Clear Date: 20/11/2017   Actual Clear Time: 15:47  
     
  Incident Headline: ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored as of 15:47. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01899
 
  Duration: 0 days 00 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LAMINGTON]: MUX 001 : LOSS OF SERVICE : Reference 67580 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67580   Issue : 1  
  Detected Date: 20/11/2017   Detected Time: 15:35  
  Start Date: 20/11/2017   Start Time: 15:32  
  Anticipated Clear Date: 20/11/2017   Anticipated Clear Time: 19:35  
  Next Update Date: 20/11/2017   Next Update Time: 16:35  
     
  Incident Headline: ADSL :[LAMINGTON]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01899
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale.com Service Failure - Service Restored - HD782827

 bt wholesale  
BTWholesale.com 
Service Failure : Service Restored
 

Dear Customer,

We're pleased to say that the issue with BTWholesale.com is now resolved. We apologise for any inconvenience this may have caused.

If you've got any questions, ask us on 0800 7835639 option 1, or at broadband.eco.admin@bt.com

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Thanks


Kevin Wright
Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale


Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

BTWholesale.com Service Failure - HD782827

 bt wholesale  
BTWholesale.com 
Service Failure
 

Dear Customer,

We are currently experiencing difficulties with BTWholesale.com which may affect your ability to use this application or use some of its features.

Work has commenced to restore service.

BT Wholesale regrets any inconvenience this may cause you and will keep you updated within 2 hours.

During this time, please use the alternative methods of access for the following applications:

e.Co Repair
https://ecorepair4.btwholesale.com/login.aspx

Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking the request password link below the password entry field) as your www.btwholesale.com password will not be valid here.

Broadband Availability Checker
https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome

BBCR
https://www.wcr.bt.com/bbtcr/login.jsp?

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Thursday, November 16, 2017

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE (CI) : Reference 67087 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67087   Issue : FINAL  
  Detected Date: 16/11/2017   Detected Time: 15:29  
  Start Date: 16/11/2017   Start Time: 15:26  
  Actual Clear Date: 16/11/2017   Actual Clear Time: 15:41  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service restored at 15:41 after a card reseat at Alexandria. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 00 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE : Reference 67087 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67087   Issue : 2  
  Detected Date: 16/11/2017   Detected Time: 15:29  
  Start Date: 16/11/2017   Start Time: 15:26  
  Anticipated Clear Date: 16/11/2017   Anticipated Clear Time: 19:29  
  Next Update Date: 16/11/2017   Next Update Time: 17:10  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations are ongoing, the operational team have been engaged. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
01887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 67087 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67087   Issue : 1  
  Detected Date: 16/11/2017   Detected Time: 15:29  
  Start Date: 16/11/2017   Start Time: 15:26  
  Anticipated Clear Date: 16/11/2017   Anticipated Clear Time: 19:29  
  Next Update Date: 16/11/2017   Next Update Time: 16:29  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, November 15, 2017

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 66773 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66773   Issue : FINAL  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:14  
  Actual Clear Date: 15/11/2017   Actual Clear Time: 02:14  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as part of planned works PW268329 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 66773 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66773   Issue : FINAL  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:14  
  Actual Clear Date: 15/11/2017   Actual Clear Time: 02:14  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as part of planned works PW268329 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 66779 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66779   Issue : FINAL  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:13  
  Actual Clear Date: 15/11/2017   Actual Clear Time: 02:13  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Incident cancelled - Proven to be part of planned works (PW268329).  
  Closure Details: Incident cancelled - Proven to be part of planned works (PW268329). BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01641 01847
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 66779 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66779   Issue : 1  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:13  
  Anticipated Clear Date: 15/11/2017   Anticipated Clear Time: 06:17  
  Next Update Date: 15/11/2017   Next Update Time: 03:17  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01641 01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 66773 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 66773   Issue : 1  
  Detected Date: 15/11/2017   Detected Time: 02:17  
  Start Date: 15/11/2017   Start Time: 02:14  
  Anticipated Clear Date: 15/11/2017   Anticipated Clear Time: 06:17  
  Next Update Date: 15/11/2017   Next Update Time: 03:17  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01631
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 26, 2017

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62804 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62804   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 08:43  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE : Reference 62805 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62805   Issue : FINAL  
  Detected Date: 26/10/2017   Detected Time: 08:53  
  Start Date: 26/10/2017   Start Time: 08:43  
  Actual Clear Date: 26/10/2017   Actual Clear Time: 08:43  
     
  Incident Headline: ADSL :[TIRLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.