Tuesday, June 28, 2011

Broadband Incident Report : ADSL - MULTIPLE MUXES IN EDINBURGH - LOSS OF SERVICE. : Reference 20210 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20210   Issue : 1  
  Detected Date: 28/06/2011   Detected Time: 03:05  
  Start Date: 28/06/2011   Start Time: 03:00  
  Anticipated Clear Date: 28/06/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: ADSL - MULTIPLE MUXES IN EDINBURGH - LOSS OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 04.30
 
  Dialling Codes Affected:
013122013126013130013145013146
013147013153013155013156013162
013153013155013156
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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