Monday, September 19, 2011

Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29194   Issue : 4  
  Detected Date: 18/09/2011   Detected Time: 23:46  
  Start Date: 18/09/2011   Start Time: 23:46  
  Anticipated Clear Date: 20/09/2011   Anticipated Clear Time: 02:00  
  Next Update Date: 19/09/2011   Next Update Time: 19:45  
     
  Incident Headline: : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Setting up should be complete by 16:45 and splicing of the cable will then start. Estimated Time for Restore for the entire cable is still approx 02:00. Next update will be at 19:45
 
  Dialling Codes Affected:
0123301580
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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