Friday, September 30, 2011

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 30573 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30573   Issue : FINAL  
  Detected Date: 29/09/2011   Detected Time: 20:47  
  Start Date: 29/09/2011   Start Time: 20:31  
  Actual Clear Date: 30/09/2011   Actual Clear Time: 21:15  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service confirmed restored at 21:15 by cable repair and re-routes.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01360014123014124014155014156
01415701415801417601417701466
0163101680016810185201866
01887016800168101852
 
  Duration: 1 days 00 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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