Sunday, November 13, 2011

Broadband Incident Report : : CANARY WHARF MUX 303 : LOSS OF SERVICE : Reference 36082 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36082   Issue : 1  
  Detected Date: 13/11/2011   Detected Time: 15:13  
  Start Date: 13/11/2011   Start Time: 15:09  
  Anticipated Clear Date: 13/11/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 13/11/2011   Next Update Time: 16:15  
     
  Incident Headline: : CANARY WHARF MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 589 Broadband end users. Engineer now on site investigating cause of the failure. Next update will be at 16:15
 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207510020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: