Wednesday, March 21, 2012

Broadband Incident Report : : OCHILTREE MUX 101 : LOSS OF SERVICE : Reference 8351 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8351   Issue : FINAL  
  Detected Date: 21/03/2012   Detected Time: 13:45  
  Start Date: 21/03/2012   Start Time: 13:43  
  Actual Clear Date: 21/03/2012   Actual Clear Time: 15:30  
     
  Incident Headline: : OCHILTREE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:30 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01290
 
  Duration: 0 days 01 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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