Thursday, April 26, 2012

Broadband Incident Report : : ESR18&19 EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 13352 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13352   Issue : FINAL  
  Detected Date: 26/04/2012   Detected Time: 10:34  
  Start Date: 26/04/2012   Start Time: 10:34  
  Actual Clear Date: 26/04/2012   Actual Clear Time: 11:39  
     
  Incident Headline: : ESR18&19 EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:39 by completing a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401228012290124101250
01289012920129401307013125
013131013133013144013145013153
013155013156013162013165013166
01316701324013330133401337
0134301346013490135701360
0136101368013690138201383
013870138801408014123014125
014133014134014135014141014142
014155014156014157014158014176
0141770141930141940142901434
0143601450014630146501466
0146701475014780147901496
0150101505015060153901555
0156001569015730157501576
0159201595015990165101661
0167001671016970177001779
0182101828018350184701851
01856018750189601899019121
019122019123019124019125019127
019128019151019155019156019165
0194601955028256802825820282586
02828260282827028406302841750284176
02841770284461028448302844850286772
02868650287128028713002879300287963
02882890288554028903402890420289050
02890580289059028907402890800289081
02890830289084028909302890960289269
0289335028933702894430289756
 
  Duration: 0 days 01 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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