Monday, April 30, 2012

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 13846 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13846   Issue : FINAL  
  Detected Date: 30/04/2012   Detected Time: 18:25  
  Start Date: 30/04/2012   Start Time: 18:20  
  Actual Clear Date: 30/04/2012   Actual Clear Time: 18:49  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 18:49 by completing a reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
018650192001935019780207244
02072590207341020737002073730207835
020824402086410208644LLLS0LLSS0
0208644
 
  Duration: 0 days 00 hours 29 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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