Tuesday, May 15, 2012

Broadband Incident Report : BOLTON NODE 13148 : PARTIAL DEGRADED SERVICE : Reference 16423 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16423   Issue : FINAL  
  Detected Date: 15/05/2012   Detected Time: 11:02  
  Start Date: 15/05/2012   Start Time: 10:58  
  Actual Clear Date: 15/05/2012   Actual Clear Time: 11:22  
     
  Incident Headline: BOLTON NODE 13148 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11.22; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01253012540125701282016127
016128016134016163016164016165
016166016170016172016176016179
0161950161970170601772LLLC0
0170601772
 
  Duration: 0 days 00 hours 24 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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