Wednesday, August 15, 2012

Broadband Incident Report : : MUCH HADHAM MUX 301 : LOSS OF SERVICE : Reference 29588 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29588   Issue : 1  
  Detected Date: 15/08/2012   Detected Time: 12:42  
  Start Date: 15/08/2012   Start Time: 12:35  
  Anticipated Clear Date: 15/08/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 15/08/2012   Next Update Time: 14:00  
     
  Incident Headline: : MUCH HADHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 487 Broadband end users. Completing initial diagnostics. Next update will be at 14:00
 
  Dialling Codes Affected:
01279
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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