Friday, November 2, 2012

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 1  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 00:57  
  Next Update Date: 03/11/2012   Next Update Time: 00:11  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team are carrying out initial remote diagnosis.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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