Broadband Incident Report : : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE : Reference 20068 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20068		Issue :	3
	Detected Date:	30/04/2013		Detected Time:	13:41
	Start Date:	30/04/2013		Start Time:	13:25
	Anticipated Clear Date:	30/04/2013		Anticipated Clear Time:	23:00
	Next Update Date:	30/04/2013		Next Update Time:	23:00
	Incident Headline:	: NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause is a partially damaged cable in Newcastle, IMT20069/13 refers. There is no capacity available for remote re-routes in order to restore service to these customers. Restoration relies upon the transfer of the failed fibre onto a replacement cable which is occuring between 20:00 this evening and 08:00. An update will be issued on completion of the transfer.
	Dialling Codes Affected:	01204 01207 01268 01429 01661 01670 01786 019121 019128 019141 019142 019143 019144 019146 019149 019151 019152 019154 019155 019156 01924 0247661

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.