Sunday, July 21, 2013

Broadband Incident Report : : SOUTHAMPTON NODE 05010 : PARTIAL LOSS OF SERVICE : Reference 31186 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31186   Issue : 1  
  Detected Date: 21/07/2013   Detected Time: 09:03  
  Start Date: 21/07/2013   Start Time: 09:03  
  Anticipated Clear Date: 21/07/2013   Anticipated Clear Time: 11:07  
  Next Update Date: 21/07/2013   Next Update Time: 10:30  
     
  Incident Headline: : SOUTHAMPTON NODE 05010 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Tasking to site for further investigation and locating spare hardware. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be at 10:30.  
  Dialling Codes Affected:
0113201159011790120201225
0124901256012630126701279
0128201293013050132301383
01389014133014135014142014155
01417701420014240142501436
0144301474014750148301484
01514801522015430156301569
015920160301604016122016124
016172016187016250162801633
0163401656016890169101706
0172201724017300173301752
0175301754017840179201794
0180301865018920190201904
0192201923019340194201983
019890207277023802002380210238022
02380230238033023803802380480238063
02380710238081023808202380830238084
02380870238122023817802392820247638
02476680292034
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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