Sunday, September 22, 2013

Broadband Incident Report : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38799   Issue : FINAL  
  Detected Date: 22/09/2013   Detected Time: 17:40  
  Start Date: 22/09/2013   Start Time: 17:37  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: ABERDOUR MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has failed again, The root cause is thought to be a card failure. Awaiting for an expected time of arrival to site. The expected restoration time is unknown at present. Next update will be at 01:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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