Broadband Incident Report : : 10 MUXES GREENOCK AREA : LOSS OF SERVICE : Reference 49771 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49771		Issue :	FINAL
	Detected Date:	20/12/2013		Detected Time:	22:17
	Start Date:	20/12/2013		Start Time:	22:08
	Actual Clear Date:	21/12/2013		Actual Clear Time:	07:57
	Incident Headline:	: 10 MUXES GREENOCK AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 07:57 after a hardware change at Johnstone. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01369 01475 01700
	Duration:	0 days 09 hours 49 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.