Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 36066 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36066		Issue :	FINAL
	Detected Date:	23/09/2014		Detected Time:	03:45
	Start Date:	23/09/2014		Start Time:	03:45
	Actual Clear Date:	23/09/2014		Actual Clear Time:	04:15
	Incident Headline:	: ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service fully restored at 04:15 following ahardware change at Ilford. Loss of internet services for 652 Broadband customers, across 53 Internet Service Providers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01227 01233 01304 01379 01394 01473 01603 01760 01787 01843 01892 01953 01986 01992 0208478 0208514 0208553 0208911 51892 LLLN0 To Fo
	Duration:	0 days 00 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.