Tuesday, November 25, 2014

Broadband Incident Report : : DETHICK MUX 001 : LOSS OF SERVICE : Reference 45729 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45729   Issue : FINAL  
  Detected Date: 25/11/2014   Detected Time: 11:55  
  Start Date: 25/11/2014   Start Time: 11:53  
  Actual Clear Date: 25/11/2014   Actual Clear Time: 20:15  
     
  Incident Headline: : DETHICK MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was fully restored at 20:15 following the repair to a fibre cable at Cromford, Derbyshire. Loss of internet services for 511 Broadband customers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01629
 
  Duration: 0 days 08 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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