Broadband Incident Report : : MILTON KEYNES NODE 02177 : DEGRADED SERVICE : Reference 3108 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3108		Issue :	1
	Detected Date:	22/01/2015		Detected Time:	09:54
	Start Date:	22/01/2015		Start Time:	09:54
	Anticipated Clear Date:	22/01/2015		Anticipated Clear Time:	11:54
	Next Update Date:	22/01/2015		Next Update Time:	10:54
	Incident Headline:	: MILTON KEYNES NODE 02177 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: MSIP02177 p1-5 to be changed with spare in maintentance window. Expected downtime will be between 02:00 and 06:00 23/01 for up to 1hour. Current Situation: EPEW Required to change card due to incrementing background diag fails which may cause degradation to service if not changed.
	Dialling Codes Affected:	01223 01234 01243 01275 01278 01296 01327 01353 01406 01432 01438 01454 01462 01487 01497 01525 01536 01604 01626 01664 01733 01754 01763 01775 01788 01793 01799 01803 01840 01844 01865 01869 01908 01933 01945 0238032 0238034 0238036 0238039 0238046 0238047 0238049 0238057 LLSM0

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.