Broadband Incident Report : : GAINFORD MUX 301 : LOSS OF SERVICE (CI) : Reference 6727 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6727		Issue :	4
	Detected Date:	13/02/2015		Detected Time:	14:49
	Start Date:	13/02/2015		Start Time:	14:38
	Anticipated Clear Date:	13/02/2015		Anticipated Clear Time:	20:00
	Next Update Date:	13/02/2015		Next Update Time:	19:00
	Incident Headline:	: GAINFORD MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This failure is due to a fault on the SDH transmission network at Newcastle, IMT6741/15 refers. An engineer is currently on site at Newcastle investigating the cause of failure. Spares have been ordered to site should they be required, ETA 20:10. Root cause is yet to be confirmed. Remote re-routes are also being investigated as a parallel action in an attempt to restore service to the affected Broadband customers. Next update will be issued upon service restoration or sooner should there be a significant delay.
	Dialling Codes Affected:	01325

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.