Saturday, August 15, 2015

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 38254 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38254   Issue : 3  
  Detected Date: 15/08/2015   Detected Time: 22:20  
  Start Date: 15/08/2015   Start Time: 22:14  
  Anticipated Clear Date: 16/08/2015   Anticipated Clear Time: 02:30  
  Next Update Date: 16/08/2015   Next Update Time: 02:00  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 480 Broadband customers. An EES engineer is en route with an estimated arrival time of 01:09. The operational team have ordered spares and we await estimated delivery times from the courier. The fault has been proven off the SDH platform and therefore remote re-routes are not possible. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01283
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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