Friday, September 11, 2015

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 42658 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42658   Issue : FINAL  
  Detected Date: 11/09/2015   Detected Time: 02:17  
  Start Date: 11/09/2015   Start Time: 01:50  
  Actual Clear Date: 11/09/2015   Actual Clear Time: 03:17  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:17 after hardware was re-seated at Urray. The card will be changed once a replacement has arrived to prevent further failures. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015950185101854
018570195701971To Fo
 
  Duration: 0 days 01 hours 27 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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