Saturday, October 24, 2015

Broadband Incident Report : ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE : Reference 49633 : Issue 2 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 49633   Issue : 2  
  Detected Date: 24/10/2015   Detected Time: 06:11  
  Start Date: 24/10/2015   Start Time: 06:01  
  Anticipated Clear Date: 24/10/2015   Anticipated Clear Time: 09:30  
  Next Update Date: 24/10/2015   Next Update Time: 08:30  
  Incident Headline: ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Incident upgraded to P1 as per criteria. Remote diagnostics are currently being performed by the operational team in an attempt to identify the cause of failure and carry out the necessary restore actions. Should remote restoration prove unsuccessful an engineer will be tasked to site to carry out further investigations. Root cause is yet to be established. Next update will be issued upon a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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