Broadband Incident Report : : RGI MSAN 304 : EMERGENCY PEW : Reference 48308 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	48308		Issue :	1
	Detected Date:	15/10/2015		Detected Time:	08:22
	Start Date:	15/10/2015		Start Time:	08:22
	Anticipated Clear Date:	16/10/2015		Anticipated Clear Time:	06:00
	Next Update Date:	16/10/2015		Next Update Time:	04:00
	Incident Headline:	: RGI MSAN 304 : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	EMERGENCY PEW : RGI MSAN 304 MUX REMOTE RESET REQUIRED AS REQUESTED BY BITS TEAM AS SITE NOT PRODUCING ANY DLM DATA, HEADER ONLY FILE. 16/10/2015 BETWEEN 02:00 AND 06:00 : Emergency Pew for Proactive card change between 02.00 and 06.00
	Dialling Codes Affected:	019141 019142 019143 019144 019145 019165 019166 019167 019168

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.