Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	4
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	16:00
	Next Update Date:	06/05/2016		Next Update Time:	16:00
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission, Voice and power engineers are on site also with BT Facilities. The water ingress is about 2 inches and being cleaned out. Transmission technical services have also been engaged and are working through the exchange to see what spares are required to site. Reroute of the failed services is not possible as the network elements affected are out of comms. Estimated restoration time is unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01786

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