Sunday, August 28, 2016

Broadband Incident Report : : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 43268   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 11:18  
  Start Date: 27/08/2016   Start Time: 11:18  
  Actual Clear Date: 28/08/2016   Actual Clear Time: 01:19  
  Incident Headline: : QUIDENHAM MUX 302 : EMERGENCY PEW  
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

  Closure Details: Brief loss of network services for customers during the emergency card change. : Service fully restored at 01:19 following the card change under the Tarot process. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
  Duration: 0 days 14 hours 01 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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